Job Description
Onbe, a fast-growing FinTech, bringing innovation to a rapidly growing global marketplace, stands for “on behalf.” Because that’s exactly how we work: on behalf of our clients, as their comprehensive payments partner. We transform the way payments are imagined — as an opportunity for innovation, a source of insight to customers, and a way to connect with partners around the globe!
Summary: The User Experience Designer within the Contact Center team will be responsible for crafting, designing, and implementing an outstanding digital experience for our end recipients. This role will be important in modernizing the contact center (customer) experience, focusing on digital/mobile interactions. This candidate will work individually and with teams to achieve goals aligned with department and company initiatives. The User Experience Design manager will report to the Dir of BPO Mgmt., QA, and Training.
Responsibilities:
- Produce design processes from the concept to execution, focusing on resolutions for mobile and desktop interactions, including Chatbots, Live Chat, SMS, What’s App, and other social media platforms.
- Build clear step-by-step documentation of the design process, including user experience guidelines and visual standards.
- Create prototypes and perform end-to-end user testing to guide each design iteration.
- Actively manage and escalate risk and customer-impacting issues within the day-to-day role to contact center leadership.
- Understands target users’ needs, motivations, and behaviors related to the project or area of focus.
- Collaborate with product designers and developers to ensure end-to-end experiences are fully functioning, cross-browser, accessible, and adaptable.
- Collaborate with contact center leadership and product managers to find solutions that improve user experience.
Qualifications
- User Experience (UX) and User Interface Design.
- 4+ years of experience in UX Design.
- Bachelor's degree in Information technologies, graphic design, or related field.
- Must approach the process from a mobile-first perspective.
- Artificial Intelligence (AI) training/ development experience.
- Adobe Creative Suite programs (Photoshop, Illustrator, InDesign, XD, etc.).
- Ability to synthesize abstract ideas into concrete design implications.
- Phenomenal attention to detail and passion for digital transformation.
- Experience working with Agile teams.
The base salary range for this position is between $94,740 to $126,320, with eligibility for an annual bonus. The actual base salary offered depends on a variety of factors, including but not limited to the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, business needs, and market demand. Our competitive benefits package includes medical, dental, vision, wellness, 401(k) matching, unlimited PTO, work from anywhere, generous parental leave and more! Our job titles may span more than one career level. All candidates are encouraged to apply.
This position can be office-based, hybrid, or fully remote in the continental United States. Onbe’s employee base is mostly clustered in the Eastern and Central time zones, with offices in suburban Philadelphia and suburban Chicago. Some periodic travel will be required.
At Onbe, a diverse group of people, ideas, and perspectives are key to achieving phenomenal things. For over 25 years, our focus has remained on building a culture of openness and ingenuity, where employees come together to innovate and build disbursement solutions that make the lives of our clients and their consumers and workforces easier and better. Our definition of success includes celebrating differences and affirming belonging. To that end, we ask employees to come to Onbe as they are and contribute their diverse perspectives, identities, and experiences.
We believe that the recruiting phase is only the very beginning of diversity and inclusion. At Onbe, we’re constantly evolving the way we celebrate diversity every day and in everything we do. With several internal committees that are dedicated to mental and physical wellness, diversity, inclusion, and community outreach, we are committed to making a culture that is inclusive to all.
Onbe is proud to be an equal opportunity employer. We seek out ways to create a mindful workforce that embraces diversity and celebrates a culture of inclusion. We do not discriminate against employees or job applicants on the basis of race, color, ancestry, national origin, sex (including pregnancy), gender identity, sexual orientation, marital or family status, religion, age, disability, genetic information or military service. Our equal opportunity policy applies to all decisions of employment including hiring, placement, promotion or advancement, termination, layoff, recall, transfer, compensation, training and leaves of absence
Date Posted
02/05/2023
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10
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