Sr. Director, Engineering (Customer Care)

At G-P, our mission is to break down barriers to global business, enabling opportunities for everyone, everywhere. With remote-first and diverse teams all around the world, our people are key to achieving this mission. That’s why we trust our Dream Team members with the flexibility and autonomy to do their best and most innovative work, encourage and support their personal growth and career development, and believe in recognition for a job well done.

Our industry-leading SaaS-based Global Employment Platform™ enables our customers to expand and grow into 180+ countries, creating more opportunities for global success – without requiring entity or subsidiary setup. The technical opportunities you’ll experience here have a positive impact on people and their work/life possibilities around the world. Beyond the power of our platform, we never forget that behind every hire is a human being. And that brings us to you.

If you have a passion for automation, are a deep innovator, and want to solve complex problems that lead to a world of positive results, consider G-P. Here, your knowledge and experience will be crucial to helping design and develop high-performing cloud-based software products using traditional Agile methodologies and modern frameworks.

Beyond a competitive compensation and benefits package, what we offer to all employees along the way is the clear and simple promise of Opportunity Made Possible. Come expand your skills in new ways and experience the thrill of your best innovations becoming reality.

About the position:

As a Senior Director, Customer Care Engineering at G-P / Globalization Partners you will build and lead a  team of strong engineers, solution architects, salesforce delivery managers and reporting engineers,  providing technical and leadership guidance to enable best technology solutions for our sales and operations teams.

What you can expect to do:

• Build and grow the team by attracting and hiring strong talented leaders and engineers who continue to raise talent standards in G-P. 
• Provide leadership mentoring and coaching to your team leads where each of them can grow both technically and personally.
• Provide technical leadership to the team where you drive and participate in discovery, solutioning and design exercises.
• Work with stakeholders in Sales, Operations, Product, Solution Architects and Platform Engineering to define current and long term vision of the G-P end to end sales to operations journey, influence the roadmap, engineering culture and drive engineering and operations efficiencies.  
• Review and drive the detailed planning and execution of roadmap plans to meet business objectives
• Help innovate and inculcate best development practices ranging from developer efficiency, testing strategies, design practices, security, etc
• Champion G-P Culture and our mission.

What we are looking for: 

• Solid software engineering background, with 15+ years of experience developing and integrating enterprise-scale CRM and operations SaaS software products.
• 8+ years of experience leading complex software development programs through all phases of the software development life cycle using Agile/Scrum methodologies.
• Strong experience with CRM, customer service and reporting portfolio of solutions. Experience creating solutions with Salesforce, Zendesk, ServiceNow and similar products is highly desired.
• Strong knowledge of modern cloud architectures and technologies. 
• Experience in a startup or high-growth environment is highly desirable.
• Experience in working with globally distributed teams.