Sr. Manager, Pricing Operations

About Us
At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world's largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company.
We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!
About the Role
Cloudflare is seeking a Pricing Operations Sr. Manager to bring our packaging and pricing to life through our systems and processes.
You will be responsible for our growing suite of offerings. You will collaborate cross-functionally with Pricing, Product, and Sales Operations to bring our strategies to life through our systems (SFDC, SFDC CPQ, Stripe, Netsuite). A successful candidate will have a proven track record partnering with IT and Finance to create streamlined processes and an effective collection of SKUs. This is an individual contributor role, reporting to the Sr Director or Vice President of Monetization.
Job Responsibilities

• Manage pricing models of product line(s) to ensure SKUs, list prices and discount matrices are updated accurately and in a timely manner.
• Ensure high quality delivery of our pricing activities (configurations, refunds, audit etc...) to support the global Pricing, Sales, IT, Finance, and Product organizations
• Execute, document and support all pricing related work for price changes. Support Finance in maintaining SOX compliant processes and documentation.
• Maintain strong controls in our procedures, support compliance requests, identify challenges and propose remediation plans.
• Assist Product Teams with requirements gathering and testing to ensure our products are instrumented and provisioned correctly through our systems and processes.
• Partner with Finance, Sales Ops, and Product to ensure accurate revenue allocation and recognition of our offerings.
• Optimize and elevate pricing processes, decisions, and infrastructure through automation and embedded intelligence
• Support strategic Pricing initiatives and roadmap
• Effectively collaborate with business partners to set objectives and timelines to executing price updates and to remediate processes that cause update errors
• Communicate project status, milestones, and dependencies to cross functional stakeholders, including executive staff and management
• Perform analytics and report on performance
• Maintain the security and confidentiality of pertinent information
• Provide effective and collaborative leadership across teams through communication, problem solving, innovation, strategy, execution and results
• Work effectively with others to meet goals and objectives by developing and maintaining strong relationships with both internal and external partners
• Drive improvement, simplification and automation across the team by building scalable work processes and eliminating inefficiencies
• Translate ideas and concepts into practical applications and generate new ideas that add value
• Drive team engagement and accountability
• Other projects and responsibilities as assigned by manager

Requirements

• 6+ years of related work experience is required
• Experience with SaaS and subscription products as well as an understanding of best practices for enterprise B2B selling models
• Thrive and excel working within a fast pace, active environment and can handle the ever-changing needs of many internal and external customers globally
• Demonstrated ability to influence stakeholders while navigating complex decision points and driving engagement on multiple projects simultaneously
• Curiosity and desire to learn our business and pricing functions
• Learn fast and adapt to process/system changes quickly
• Strong attention to detail and work ethic
• Passion for innovation and process improvements
• Experience with Salesforce.com and SFDC CPQ preferred
• Experience with Google Sheets or Excel preferred

Compensation
Compensation may be adjusted depending on work location.

• For Colorado-based hires: Estimated annual salary of $158,000-$194,000.
• For New York City-based hires: Estimated annual salary of $178,000-$218,000.

[Commissions: If applicable include this line:] This role is eligible to earn incentive compensation under Cloudflare's Sales Compensation Plan. The estimated annual salary range in Colorado includes the on-target incentive compensation that may be attained in this role under the Sales Compensation Plan.
Equity
This role is eligible to participate in Cloudflare's equity plan.
Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave

What Makes Cloudflare Special?
We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost.
Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.
Path Forward Partnership: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one.
1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you'd like to be a part of? We'd love to hear from you!
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at [email protected] or via mail at 101 Townsend St. San Francisco, CA 94107.