Sr. Salesforce Administrator

Job Description:
Pluralsight is looking for an exceptional Senior Salesforce Administrator to manage, support, and enhance Pluralsight's Salesforce environment, the heartbeat of the company! The Senior Salesforce Administrator plays a critical role in enabling our ambitious mission to democratize technology skills.
You will join as a valued member of the Platform Operations team that consists of other Salesforce Administrators and Developers. The Platform Operations team is part of the broader Salesforce IT CRM team that has a team of Product Managers, Developers, Architects, and DevOps resources. The Salesforce team supports global Sales, Marketing, Finance, Customer Success, and Operations teams to deliver and maintain critical technology assets.
Who you're committed to being:

• Guardian of the Platform: an unwavering protector of our Salesforce environments, always vigilant against potential threats.
• A Champion for the Customer: deliver solutions and features and offer empathetic service tailored to their unique needs.
• A Lifelong Learner: welcome and look for diverse perspectives and opinions because they enhance our decisions.
• Owner of Outcomes: accountable as individuals and teams. Understand what great looks like and act in the best interest of the company.
• A Team Player: passionate about Salesforce and technology; you approach situations assuming positive intent. It is in your nature to be the first one to volunteer assistance when the team is struggling to get work across the finish line.
• Committed to our Future: approach challenges with optimism and harness the power of teamwork to accomplish our goals.

What You Will be Doing
Production Support, Administration, and Governance

• Handle all basic administrative functions including user management, reports and dashboards, Flows, data compliance, and system audits.
• Support end-users in real-time with issues related to Salesforce, installed packages, and other integrations.

• Prepare for Salesforce critical updates and releases, understanding their benefits and risks. This includes working with the team and stakeholders to test, educate, train, and communicate about upcoming Salesforce changes.
• Establish and enforce best practices, governance policies, and data management standards for Salesforce administration.
• Assist with managing production and lower environments, including setting up new environments, data seeding and anonymization, sandbox configurations, and user access.

Solution Design & Technical Delivery

• Lead solutions design activities such as data mapping, object modeling, page layout design and rule logic definition.
• Develop technical documentation in support of the Salesforce enhancements you develop. This may include current and future state process mapping, gap analysis, solution design documents, flowcharts, entity-relationship diagrams, and functional specification documents.
• Developing new metadata components, packages, and enhancements using Git, for source control, and managing work through the delivery pipeline with Copado, in alignment with DevOps.
• Partner with other team members and departments to refine, estimate, develop, test, and release Salesforce enhancements, bug fixes, remediate technical debt, and related tasks.

Teamwork, Upskilling, and Continuous Improvement

• Provide guidance, mentorship, and training to help junior members as well as peers to address any skill gaps.
• Stay up to date with the latest Salesforce technologies and trends and recommend new solutions and enhancements that could benefit the organization.

Work Planning & Management

• Manage and continuously evaluate current works plans, backlog, and deliver time-sensitive requests, communicate delays (if necessary), and seek to clarify ambiguous requirements.
• Develop technical documentation in support of the Salesforce enhancements you develop. This may include current and future state process mapping, gap analysis, solution design documents, flowcharts, entity-relationship diagrams, and functional specification documents.
• Manage through the business context and pressures associated with a fast-paced highly technical team to deliver mission critical enhancements and resolve defects while ensuring a high-degree of customer satisfaction.
• Additional duties and special projects as assigned.

What You Have:

• 5+ years of progressive experience administering Salesforce Sales Cloud and Salesforce CPQ.
• Salesforce Administrator Certification
• Salesforce Advanced Administrator Certification
• Salesforce CPQ Specialist Certification
• Hands-on experience with Salesforce-specific DevOps tools like Copado, Salesforce DX, Gearset integrated with Jira to plan, manage, and deploy work products (metadata, data loads, and unmanaged packages).
• Advanced expertise with Salesforce Flow design, development, performance tuning, and troubleshooting.
• Proven experience delivering work in a dynamic Agile environment.
• A comprehensive understanding of the Software Development Life Cycle (SDLC).
• Fluent in English with excellent verbal and written communication skills.

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