Sr. Salesforce Administrator

Sr. Salesforce Administrator

Electric is the industry leader in providing world-class IT technology and real-time support for small and mid-sized businesses. With over 1,000 customers and more than 45,000 employee end-users, Electric’s IT platform includes: real-time support powered by 200+ IT technicians, security, device & inventory management, network & server management, application & cloud management, employee on-boarding and off-boarding, procurement & provisioning, and data monitoring & insights. Electric is a Series D company funded by an all-star team of investors including: Bessemer Venture Partners, GGV Capital, 01 Advisors, Primary Venture Partners, Bowery Capital, Slack, Atreides Management, Vintage Investment Partners, and Greenspring Associates.

Electric is now over 600 employees and led by a seasoned executive team. Our company is a fun, fast-paced environment with enormous opportunities for career advancement. We are seeking highly motivated, detail-oriented go-getters who want to move up in a growth stage technology company.

Overview 

As a Senior Salesforce Administrator at Electric, you will be responsible for the administration of our Salesforce organization.  The ideal candidate will have exceptional technical, analytical and problem-solving skills and be comfortable interacting with all levels of the organization.  The Senior Salesforce Administrator will work with various departments, including but not limited to Sales, Operations, Customer Success, to identify, develop and deploy new business processes, support, maintenance, and improvement of our CRM platform. You should be comfortable with assembling business requirements, documenting workflows, hands-on configuration and troubleshooting issues.

What you’ll do 

• Establish and implement change control and best practices around system maintenance, configuration, deployment, testing and data integrity
• Engage with stakeholders to analyze requirements, propose solutions, translate approved solutions into actionable deliverables that meet high levels of quality, accuracy and consistency
• Identify production risks and areas of improvement within our Salesforce instance.  Define best practices and implement them
• Provide guidance around integrations with Salesforce (e.g. Marketo, DocuSign, Zoominfo)
• Manage and mentor Salesforce Administrators
• Assist in identifying, troubleshooting, and resolving complex data or Salesforce issues in collaboration with end users

Who you are

• Bachelor’s degree
• Salesforce Administrator Certification or Salesforce certificate required
• 3+ years of experience working within the Salesforce platform
• 2+ years as an admin in highly complex Salesforce org
• Apex or other programming language experience is a nice to have
• Experience managing multiple applications in a single org
• Experience with Jira or other Agile project management platforms
• Knowledge of the platform and understanding of automation best practices
• Strong understanding of data structures and data modeling
• Ability to juggle multiple responsibilities, prioritize and meet deadlines in a fast-paced environment
• Ability to develop effective relationships with executive management, business users and technical staff
• Strong desire for continuous improvement, problem-solving with a customer service mentality

We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users.