Sr. System Admin

POSITION SUMMARY:

The Senior Systems Administrator leads the implementation and strategy of the Community Care Plan Data Center as well as Office 365 Administration, Server Infrastructure, Virtualization, SAN Management, MS SQL Clustering, VPN and Disaster Recovery, multi factor authentication and single sign on, and telephony integration.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Maintain internal network structure of the datacenter.
• Install, configure, and maintain network components such as Switches, Routers, Firewalls, WLan Controllers.
• Troubleshoot network systems to identify and fix performance issues.
• Monitor, diagnose, and resolve complex network and computer system issues.
• Manage and administer servers, desktop, and laptops.
• Manage and administer DNS/DHCP, FTP, Dialpad and AWS Call Center.
• Manage and administer Hyper-V and VMWare environments.
• Monitor and advise for growth capacity and planning.
• Manage and administer Office 365.
• Provide solutions to complex problems on the integration of various technologies.
• Design plans and lead initiatives for the optimization and restructuring of infrastructure.
• Maintain current documentation of network administration, systems, and other technical assets.
• Perform system repairs and update software/operating systems, network devices etc.
• Calibrate and monitor datacenter servers to ensure efficient performance.
• Collaborate with IT handlers, sales, and Datacenter Managers to develop action plan for improved operations.
• Conduct inspections on power and cooling systems to ensure they are operational and efficient.
• Organize the floor space that harbors data center equipment to allow for easy accessibility.
• Resolve operational, infrastructure or hardware incidents.
• Maintain and troubleshoot user provisioning.

This job description in no way states or implies that these are the only duties performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.

QUALIFICATIONS:

• Bachelor's degree from an accredited university or 5 to 7 years' experience in the IT field
• 8-10 years of experience in customer-oriented environment
• 7+ years of experience in Microsoft Active Directory, DNS, DHCP, Exchange and File Servers
• 5-7 years of experience managing SAN, Office 365, Virtualization, Multifactor Authentication, and Single Sign On
• 5-7 years of experience managing CISCO appliances, scripting, switches, and firewalls
• CCNA & Microsoft Certified Professional Certification (preferred)

SKILLS AND ABILITIES:

• Knowledge of Office 365
• Knowledge of Microsoft Intune
• Knowledge of Windows Operating Systems (Server/Desktop)
• Knowledge of virtual environments
• Knowledge of Dell SAN
• Knowledge of Backup & Replication solutions for virtualized environments
• Knowledge of Multifactor & Single Sign-on
• Knowledge of Active Directory and user provisioning
• Knowledge of Cloud Services Technologies
• Knowledge of VPN Technologies
• Knowledge of Telephony integrations
• Ability to liaise with customers in an empathic and technically effective manner
• Excellent communication skills both written and verbal with the ability to advise to non-technically aware customers (either internally or externally)
• Excellent telephone manner
• Ability to work well within a team as well as on your own

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands, reach with hands and arms, and talk or hear. The employee is frequently required to stand, walk, and sit. The employee is occasionally required to stoop, kneel, crouch or crawl. The employee may occasionally lift and/or move up to 15 pounds.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee

encounters while performing the essential functions of the job. The environment includes work inside/outside the office, travel to other offices, as well as domestic, travel. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

We are an equal opportunity employer who recruits, employs, trains, compensates and promotes regardless of age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion.