Sr. Value Realization Manager

Job Description:
The Sr. Value Realization Manager is an ambitious, curious, strategically-minded contributor within the Customer Success Center of Excellence - Value Realization team. This team empowers customer success teams with a Customer Value Management methodology to improve customer adoption rates, retention rates, cross-sell and upsell efforts, and increase Net Revenue Retention (NRR).
The Value Realization team exists to:

• ensure that the business impact promised to a customer pre-sale is realized post-sale
• quantify the amount of business value delivered to customers to build more loyal customers and improve renewal, upsell and cross-sell opportunities
• strengthen relationships with customers by demonstrating alignment with their strategic goals and quantifying Pluralsight's impact against their goals
• empower CSMs to have value-centric Executive-level partnership conversations with their customers, communicate the value achieved and ensure future plans are aligned with the customer's business goals and initiatives

What you'll own:
The Sr. Value Realization Manager will support our customers and our customer-facing teams by delivering:

• customer data benchmark analysis to inform our pre-sale value engineering and post-sale value realization toolkits
• build value models to produce program value analyses
• insights and business value proof points for customer program reports, EBRs, renewal proposals, testimonials and case studies
• thought leadership to improve CSMs' value-selling maturity and Pluralsight's brand value
• ideas to innovate and scale our Customer Value Management tools

Who you're committed to being:

• You are a self-starter. You like to understand the vision and then adopt an entrepreneurial approach to get work delivered.
• You are business-savvy. You have strong business acumen that comes from exposure to executive-level decision-making, implementing customer retention strategies, and crafting cost-benefit analyses for SaaS investments.
• You are insightful. You collect input from multiple sources to identify what holds the most value to a customer.
• You are data-driven. You have strong analytical skills, comfort with data analytics and the ability to clearly explain sophisticated financial models to a range of audiences.
• You are accountable and organized. You can run multiple projects at the same time against agreed upon timelines and succinctly communicate program and project status. You identify risks and formulate risk mitigation strategies proactively, and know when and how to raise concerns, share success broadly and take ownership for failure.
• You are an inspiring communicator. You deliver insights with clarity, inspire action, and provide relevant updates.
• You influence without direct authority. You serve as mentor to help others prove the value realized and get customer commitment to optimizing value.
• You celebrate others! You amplify the voices of others, share successes broadly, and enjoy setting up others for success.

Experience you'll need:

• 5 years experience in customer success, sales, value engineering or realization, or other customer-facing consultative roles
• Experience influencing customer decision-making and delivering SaaS solutions of varying size and complexity
• Bachelor's Degree, concentrations in business a plus
• 2+ Years experience leading large, cross-functional projects

Bring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.
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