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Staff FinOps AI Governance Lead

Remote Posted Jun 27, 2026 0 views

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Staff FinOps AI Governance Lead

Staff FinOps AI Governance Lead

Posted 8 Hours Ago
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Hiring Remotely in Santa Clara CA USA
Remote or Hybrid
176K-308K Annually
Senior level
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
We're putting AI to work for people.
The Role
Lead AI FinOps governance to track and optimize AI spend across multi-cloud providers. Build KPI frameworks anomaly detection guardrails and cost-reduction programs. Coordinate engineering finance and cloud vendors deliver VP-level reporting and operate as an independent program owner driving measurable savings and contractual correctness.
Summary Generated by Built In
Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI any data and any workflow- helping 85% of the Fortune 500® work smarter faster and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
Team
Join FinOps Governance team that is part of the Global Cloud Services organization.
You'll apply your expertise in AI cost management and data-driven optimization to lead programs that bring accountability and control to ServiceNow's AI investments. Working closely with engineering teams building AI-powered skills and experiences cloud finance leadership and provider relationships with Azure AWS GCP Anthropic and OpenAI you'll be the connective tissue between technical usage and financial discipline.
About the role
We are looking for a Staff FinOps AI Governance Lead to drive financial accountability and optimization across ServiceNow's AI spend. This senior individual contributor role combines deep AI infrastructure literacy data-driven governance and cross-functional program leadership to ensure our AI investments are managed with the same rigor as our cloud infrastructure. The ideal candidate understands the economics of LLMs as well as they understand engineering and will thrive operating independently while engaging VP-level stakeholders with confidence and clarity.
What you get to do in this role:
  • Define track and systematically review AI cost and usage KPIs; identify anomalies and outliers that signal potential waste misuse or optimization opportunities.
  • Design and operate an anomaly detection framework to surface suspiciously high AI usage across models and skill teams and engage engineering collaboratively to investigate and remediate.
  • Quantify prioritize and propose cost optimization opportunities-evaluating levers such as PTU vs. pay-as-you-go trade-offs model tiering context reduction and caching-and drive them to measurable outcomes.
  • Design preventive governance controls so that cost anomalies and overruns once identified are systematically prevented from recurring.
  • Define and implement AI spend guardrails in coordination with cloud and LLM providers: set up budgets configure alerts manage commitment structures and ensure contractual rate accuracy.
  • Coordinate the AI FinOps governance program across engineering finance and cloud provider relationships-maintaining a clear operating model with documented standards and a regular review cadence.
  • Prepare and deliver VP-level reporting and presentations on AI cost trends optimization progress and forward-looking forecasts translating technical data into clear financial narratives.
  • Operate as a self-starter and self-sufficient program owner: define scope manage stakeholders and drive workstreams to completion with minimal direction.

Qualifications
To be successful in this role you have:
  • Strong working knowledge of LLM pricing models multi-cloud AI services (AWS Bedrock Azure OpenAI GCP Vertex AI) and AI cost optimization levers.
  • Proficiency in data analysis using SQL and/or Python to build KPI frameworks identify usage anomalies and communicate findings through data visualization.
  • Hands-on experience with multi-cloud cost governance across AWS Azure and GCP including budget management alerting tagging and billing API familiarity.
  • Proven cross-functional collaboration skills with engineering teams-ability to communicate cost impact influence technical decisions and drive efficiency improvements.
  • Outstanding communication and executive presentation skills; comfortable preparing and delivering briefings to VP-level audiences on complex technical and financial topics.
  • Self-directed and highly organized with the ability to manage multiple concurrent workstreams independently in a fast-paced environment.
  • Bachelor's degree in a quantitative field (Computer Science Engineering Finance Mathematics or related).

Nice to have:
  • Experience with AI optimization techniques: model routing strategies prompt engineering context length management batch inference and caching.
  • Familiarity with provider-level budget and commitment tools: Azure Cost Management AWS Budgets GCP Billing controls and provider credit management.
  • Understanding of agentic AI cost patterns including per-agent token attribution multi-agent cost multiplication and RAG workflow cost implications.
  • Experience with GenAI gateway or LLM proxy platforms for token metering rate limiting and cost attribution.
  • Prior involvement with FinOps Foundation working groups or industry communities on AI cost management standards.

JV20
For positions in this location we offer a base pay of $176100 - $308200 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

Skills Required

  • Working knowledge of LLM pricing models and multi-cloud AI services (AWS Bedrock Azure OpenAI GCP Vertex AI)
  • Proficiency in data analysis using SQL and/or Python to build KPI frameworks and identify anomalies
  • Hands-on experience with multi-cloud cost governance across AWS Azure and GCP including budget management alerting tagging and billing APIs
  • Proven cross-functional collaboration skills with engineering teams to influence technical decisions and drive efficiency
  • Outstanding communication and executive presentation skills for VP-level briefings
  • Self-directed highly organized able to manage multiple concurrent workstreams independently
  • Bachelor's degree in a quantitative field (Computer Science Engineering Finance Mathematics or related)
  • Experience with AI optimization techniques (model routing prompt engineering context management batching caching)
  • Familiarity with provider budget and commitment tools (Azure Cost Management AWS Budgets GCP Billing controls)
  • Understanding of agentic AI cost patterns and RAG workflow cost implications
  • Experience with GenAI gateway or LLM proxy platforms for token metering rate limiting and cost attribution
  • Prior involvement with FinOps Foundation working groups or industry communities on AI cost management standards

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The Company
HQ: Santa Clara CA
29000 Employees
Year Founded: 2004

What We Do

As the AI platform for business transformation we're putting AI to work across organizations — freeing people for work that matters. Making old tech work with new tech. Reaching across departments from the front office to the back office and every office in between. Our ambition? To become the AI defining enterprise software company of the 21st century (or "AI DESCO21C" as we like to call it). With more than 8400+ customers we serve approximately 90% of the Fortune 500® and we're proud to be a Fortune 100 Best Companies to Work For® and World's Most Admired Companies™.Explore your future career with us visit www.careers.servicenow.comFrom Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

Why Work With Us

By joining ServiceNow you are part of an ambitious team of change-makers who have a restless curiosity and a drive for ingenuity. We're committed to helping our people do their best work and live their best lives so we can fulfill our purpose together. At the fastest-growing enterprise software company you can grow your career faster.

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ServiceNow Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

At ServiceNow we lead with flexibility and trust. For some home is the primary workplace. For those who come into a ServiceNow workplace you are empowered to make team-guided and individual-led decisions on how and when you use the workplace.

Typical time on-site: Flexible
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