Staff Product Manager AI

• Architect Agentic Experiences: Design and scale AI-driven "agentic" workflows that handle end-to-end travel logistics
• Define the AI Strategy: Lead the vision for how Generative AI RAG and personalized LLM fine-tuning can create a "hyper-personalized" experience for every traveler.
• End-to-End Life Cycle Orchestration: Map the traveler’s journey Pre-trip During-trip and Post-trip into a single invisible AI thread.
• Predictive Problem Solving: Define the logic for "Ghost-Concierge" moments where the AI detects a missed connection and has three alternative options ready for a one-tap confirmation before the traveler even lands.
• Data-Driven Navigation: Use data not just for reporting but to identify patterns where AI can reduce "travel friction." You’ll define KPIs around autonomous task completion and AI-to-human handoff efficiency.
• Cross-Functional Orchestration: Partner with AI Research and ML Engineering to balance model performance with latency and cost. Collaborate with Design to rethink how to merge conversation with UI components.
• Champion Trust & Safety: Ensure that AI-driven travel recommendations are unbiased secure and compliant with global data privacy standards.

• 5+ Years of PM Experience: Proven success in a high-growth SaaS environment with at least 2+ years specifically focused on AI/ML products.
• Technical Foundation: A Computer Science degree or equivalent. You should be comfortable discussing token limits vector databases and the trade-offs between different foundation models (e.g. GPT-4o Claude Gemini).
• The Modern Generalist: You don’t just use AI; you think in AI constantly seeking ways to augment your capabilities and stay ahead of the curve in a rapidly evolving digital landscape.
• Strategic Prioritization: You are a "prioritization hero" who knows how to balance long-term model R&D with the immediate need for shipping user value.
• Iterative Execution: A track record of moving fast in an environment where the AI landscape changes weekly.
• The "Traveler’s Heart": A genuine love for travel and an obsession with solving the messy real-world problems of business trips.

What We Do

Navan (Nasdaq: NAVN) is the leading all-in-one business travel payments and expense management platform that makes travel easy for frequent travelers. From finding flights and hotels to automating expense reconciliation with 24/7 support along the way Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com.

Why Work With Us

At Navan we’re never satisfied with the status quo and we know breakthrough ideas come from diverse perspectives. We are committed to cultivating a workplace that reflects the diversity of the customers we serve while fostering leadership and innovation.

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