Staff Services Engineer

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Why Mozilla?

Mozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years. We make pioneering brands like Firefox, the privacy-minded web browser, and Pocket, a service for keeping up with the best content online. Now, with more than 225 million people around the world using our products each month, we’re shaping the next 25 years of technology. Our work will focus on diverse areas including AI, social media, security, and more. And we’re doing this while never losing our focus on our core mission – making the internet better for everyone. 

The Mozilla Corporation is wholly owned by the non-profit 501(c) Mozilla Foundation. This means we aren’t beholden to any shareholders — only to our mission. Along with 60,000+ volunteer contributors and collaborators all over the world, Mozillians design, build and distribute open-source software that enables people to enjoy the internet on their terms. 

About this team:

Mozilla’s Core Services team is looking for a Staff Services Engineer to help build the present and future of our Crash Ingestion and Analysis infrastructure. Mozilla’s crash reporting system serves the needs of multiple products, including the Firefox browser, from data collection through to insights. Our goal is to build a robust, efficient, and effective system that makes it increasingly easy to inform the stability of Mozilla’s growing set of products.

What is a Staff Software Engineer at Mozilla?

A Staff Software Engineer is the next level from a Senior Software Engineer. At Mozilla this role can vary but typically a Staff Engineer is a domain expert who leads others within a single team to tackle multi-month projects. Tasks that may be initially ambiguous or require significant planning and require them to influence or direct the work of several engineers. They sequence deliverables and manage risks in their team's projects, provide feedback on our strategy and goals affecting the team, and turn our strategy into action for their team members. Staff Software Engineers mentor others by stewarding some responsibilities to more junior and senior engineers so they can take on new ones. They collaborate with management on building team consensus and providing direction. Staff Software Engineers identify gaps and opportunities for improvement to enable a culture of inclusion and allyship, at all levels of the organization.

What you’ll do: 

• Designing, building, and improving systems to reliably and efficiently process crash data at the scale of Firefox.
• Informing business decisions around prioritization of work on product stability with data.
• Scaling crash ingestion systems to address new products and use cases.
• Mentoring teammates, developing and improving engineering best practices across MozProd Infrastructure.

What you’ll bring: 

• 5+ years of professional experience in software development
• Experience developing robust services according modern best practices of observability and CI/CD
• Strong software engineering fundamentals: modularity, abstraction, data structures, and algorithms.
• Prior experience as a technical lead, team lead, or similar leadership role.
• Proficiency in Python
• Professional experience in JavaScript
• Commitment to our values:
  • Welcoming differences
  • Being relationship-minded
  • Practicing responsible participation
  • Having grit

What you’ll get:

• Generous performance-based bonus plans to all regular employees - we share in our success as one team
• Rich medical, dental, and vision coverage
• Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute)
• Quarterly all-company wellness days where everyone takes a pause together
• Country specific holidays plus a day off for your birthday
• One-time home office stipend
• Annual professional development budget
• Quarterly well-being stipend
• Considerable paid parental leave
• Employee referral bonus program
• Other benefits (life/AD&D, disability, EAP, etc. - varies by country)

About Mozilla 

Mozilla exists to build the Internet as a public resource accessible to all because we believe that open and free is better than closed and controlled. When you work at Mozilla, you give yourself a chance to make a difference in the lives of Web users everywhere. And you give us a chance to make a difference in your life every single day. Join us to work on the Web as the platform and help create more opportunity and innovation for everyone online.

Commitment to diversity, equity, inclusion, and belonging

Mozilla understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company’s core mission.  We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientations, gender identities, and expressions.

We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us at [email protected] to request accommodation.

We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws.  Mozilla will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose.

Group: C

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Req ID: R2233