Staff Software Engineer - Trust & Safety (Remote)

We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted and we are dedicated to treating the whole person not just the symptoms.

We aim to create a world where mental health is no longer stigmatized or marginalized but rather is embraced as an integral part of one's overall well-being. 

We believe that by providing quality care that is both evidence-based and compassionate we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.

Rula is a remote-first company. We currently hire in most U.S. states with the exception of Hawaii.

About the Role

At Rula maintaining high trust with payers patients and providers is the bedrock of accessible mental healthcare. We’re seeking a Staff Software Engineer to step in as the foundational leader of our nascent Trust & Safety Engineering team within the Provider organization. In this high-impact role you will serve as the chief architect of our digital armor driving product-based implementations that enable us to fulfill audit measure and enforce critical Trust & Safety policies across both internal and external-facing users and workflows.

You will lead the charge on both product architecture and operational process-based solutions—building robust custom tools and leveraging top-tier industry solutions to investigate and mitigate threats like fraud billing anomalies and credential abuse. If you are excited to establish a brand-new engineering domain from the ground up mentor senior engineers and build scalable systems that directly protect a vital mental health ecosystem this is your next playground.

Required Qualifications

• 8+ years of experience

• 1+ years working on Trust & Safety systems anywhere

• 1+ years experience helping to form a new team from scratch

• Experience working on cross-functional teams to bridge the gap between technical and non-technical groups

• Fullstack experience building modern database-backed (sql/no-sql) web applications

• Experience with microservice development

• Experience mentoring others reviewing architectures and establishing design patterns.

• Experience driving all phases of the development lifecycle: planning specing execution and measuring success post-launch maintenance

• Experience working on highly complex projects with a focus on achieving sustainable results

Preferred Qualifications

• Start-up experience

• Experience developing SaaS applications using the Amazon Web Services (AWS) cloud platform

• Previous experience in products with high reliability/accuracy requirements (finance mission critical systems etc.)

• Experience with “on-call” ability to deep dive complex issues and drive them to resolution independently

• Experience with NodeJs Typescript Kafka

We're serious about your well-being! As part of our team full-time employees receive:

• 100% remote work environment: Working hours to support a healthy work-life balance ensuring you can meet both professional and personal commitments (must be based in United States currently not hiring in Hawaii)

• Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States

• Comprehensive health benefits: Medical dental vision life disability and FSA/HSA

• 401(k) plan access: Start saving for your future

• Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)

• Paid parental leave: Available for all parents including birthing non-birthing adopting and fostering

• Employee Assistance Program (EAP): Supporting your mental and physical health

• Quarterly department stipend: Fun team-building activities or in-person gatherings

• Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences fostering a sense of community and belonging for all

• Home office stipend: New hire home office stipend & $50 monthly stipend to help cover internet or cell phone expenses

• Wellness at Rula program: Year-round wellness initiatives and a $50/month wellness stipend

Our team

We believe that diversity equity and inclusion are fundamental to our mission of making mental healthcare work for everyone.  We are dedicated to having a culture of inclusion that will support our employees in feeling safe seen heard and valued.

What We Do

We believe that when access to quality mental healthcare improves patients providers and payers all benefit. And that’s why we’re on a mission to make mental healthcare work for everyone. We remove barriers and strengthen connection points between patients providers and payers to improve mental health outcomes. With Rula it’s easy for patients to find a high-quality therapist or psychiatric practitioner who meets their unique needs accepts insurance and is taking new patients. For providers Rula offers the flexibility of private practice while also filling caseloads and offering the necessary behind-the-scenes support. Rula handles the marketing credentialing billing and admin tasks so providers can focus on what they do best: providing care to those in need. Rula is a remote-first company with teams who specialize in the areas of Clinical Partnerships Operations Marketing Engineering Product and more. We’re committed to reimagining how mental health is treated.

Why Work With Us

As a remote company we're intentional about the culture we're building. We write things down we communicate clearly we follow-up and we follow-through. We have high expectations for our team and empower individuals with a high degree of trust and autonomy. In turn we expect that individuals operate with a sense of ownership in everything.

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