Staff Technical Support Engineer - White Glove

• Provide dedicated hands-on technical support for senior executives across all devices - laptops desktops tablets and smartphones (iOS & Android)
• Configure maintain and troubleshoot executive-grade hardware and peripherals ensuring zero-friction daily operations
• Manage executive device lifecycle: procurement imaging setup refresh and retirement
• Support home-office and travel technology setups including connectivity AV and peripherals
• Administer and support Microsoft 365 Zoom and other collaboration platforms at an advanced level
• Configure and maintain executive-specific meeting room AV systems; provide on-site and remote support during critical meetings and board events
• Deliver rapid professional support for video conferencing issues - before during and after high-stakes sessions
• Anticipate executive needs and proactively address potential technology disruptions before they impact business
• Perform regular technology health checks for executive devices and accounts
• Maintain a prioritized queue and resolve executive requests with urgency discretion and clear communication
• Coordinate with IT teams globally to ensure seamless escalation and resolution
• Ensure executive devices and accounts adhere to ServiceNow's security policies and compliance standards
• Execute endpoint protection MDM enrollment and security patch management with zero-disruption methodology
• Handle sensitive information with absolute discretion and professionalism
• Maintain accurate asset records SOPs and runbooks for executive support processes
• Continuously evaluate and recommend improvements to the white-glove support model

• At least 5+ years of hands-on end-user computing support experience including at least 2 years supporting senior executives or VIPs
• Proficiency in macOS Windows 10/11 iOS and Android in enterprise environments
• Deep expertise in Microsoft 365 Exchange Online SharePoint OneDrive Teams and Intune/MDM platforms
• Strong working knowledge of networking fundamentals - TCP/IP Wi-Fi VPN DNS
• Demonstrable experience with enterprise AV and video conferencing platforms (Zoom Cisco Webex Teams Rooms)
• Exceptional written and verbal communication skills - ability to translate complex technical issues into clear non-technical language for executive audiences
• High emotional intelligence discretion and executive presence
• Ability to work 5 days per week on-site and travel approximately 20%

What We Do

As the AI platform for business transformation we're putting AI to work across organizations — freeing people for work that matters. Making old tech work with new tech. Reaching across departments from the front office to the back office and every office in between. Our ambition? To become the AI defining enterprise software company of the 21st century (or "AI DESCO21C" as we like to call it). With more than 8400+ customers we serve approximately 90% of the Fortune 500® and we're proud to be a Fortune 100 Best Companies to Work For® and World's Most Admired Companies™.Explore your future career with us visit www.careers.servicenow.comFrom Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

Why Work With Us

By joining ServiceNow you are part of an ambitious team of change-makers who have a restless curiosity and a drive for ingenuity. We're committed to helping our people do their best work and live their best lives so we can fulfill our purpose together. At the fastest-growing enterprise software company you can grow your career faster.

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