Staffing Agency Onboarding Specialist

BENEFITS: Medical, Dental, and Vision (with company contribution), Paid Time Off, 401k 

ABOUT DOCGO: 
DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.  

POSITION SUMMARY: 

The Staffing Agency Onboarding Specialist position is responsible for coordinating day-to-day tasks associated with a non-employee's onboarding and systems access. The position formulates partnerships across the organization and with staffing agencies to deliver value-added service to management and non-employees that reflects the business objectives of the organization.  

RESPONSIBILITIES: 

•  Lead Human Resource Operations efforts for your assigned division within the organization including staffing, onboarding, and non-employee-life cycle matters  

•  Provide recommendations for organizational department planning, talent management, and workplace culture improvements  

•  Leads the efforts of performance management and improvement systems as well as non-employee development, employment administration and compliance with a regulatory, policy, and employment law focus  

•  Oversees non-employee onboarding, career development and training, non-employee relations, rewards programs, policy development and documentation  

•  Establish partnerships and consult with key business stakeholders and HR (Human Resources) team members to foster teamwork, collaboration, and learning within the HR team, contributing to a positive work environment  

•  Ensures new office personnel are placed on onboarding training plans working with managers and HR personnel to develop training programs for job specific roles  

•  Partners on recruitment initiatives including recommending advertisement strategies, interviewing candidates, and coordination of employee communications and events for recruitment efforts  

•  Serves a leadership point of contact for non-employees and managers, resolving non-employee matters, payroll and benefit issues, and workplace complaints  

•  Manages Leave of Absence Administration for non-employees within the lines of business  

•  Provides guidance and input on business unit restructuring, workforce planning, and succession planning.  

•  Conducts weekly meetings with respective business units and consults with line management, providing HR guidance as appropriate in accordance with policies and procedures  

•  Analyzes trends and metrics in partnership with the HR team to develop solutions, programs, and policies  

•  Manages and resolves complex non-employee relations matters including coaching, counseling, mediation, performance improvement plans, and corrective action.  

•  Maintains in-depth knowledge of legal and contractual requirements related to day-to-day management of non-employees, reducing legal risks, and ensuring regulatory compliance. Partners with the HR Leadership and Legal department as needed/required.  

•  Ensures all off-boarding activities are properly performed  

•  Oversees non-employee communications through the agency ticketing system  

•  Perform all other related duties as assigned 

REQUIRED EDUCATION & EXPERIENCE: 

• Degree in Business or other applicable field  

• 1 year of experience managing supplies/vendors (preferred) 

• 1 year of experience in a customer service oriented industry (preferred) 

• Knowledge of Human Resources related best practices 

• Proficient in Microsoft Office Suite 

• Experience with Workday is highly desired 

QUALIFICATIONS: 

• Strong knowledge of multiple human resource disciplines, including compensation practices, performance management, and federal and state respective employment laws 

• Ability to build relationships with leaders at all levels  

• Excellent verbal and written communication skills 

• Excellent interpersonal and customer service skills 

• High standards of ethics and confidentiality 

• Ability to work independently, be self-motivating, and prioritize tasks or projects to meet expected deadlines 

• Excellent organizational skills and attention to detail 

• Ability to comprehend, interpret, and apply the appropriate sections of staffing agency contracts, applicable laws, guidelines, regulations, ordinances, and policies 

• Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors 

• Excellent time management skills with a proven ability to meet deadlines 

• Strong analytical and problem-solving skills