Strategic Client Success Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Strategic Client Success Manager in United States.

This role focuses on managing and expanding strategic enterprise client relationships within a high-growth SaaS environment, ensuring long-term value realization and customer success across the full lifecycle. The position acts as a trusted advisor to large enterprise customers, guiding them through onboarding, adoption, and ongoing optimization of workforce and payroll-related solutions. It requires a strong blend of account management, strategic planning, and value-based consulting, with a focus on driving measurable outcomes for both clients and the business. Working closely with cross-functional teams such as Sales, Marketing, Product, and Operations, the role ensures alignment on customer goals and growth opportunities. The environment is fast-paced and highly collaborative, requiring adaptability and strong executive communication skills. This is a high-impact opportunity for a customer success leader who thrives in complex enterprise accounts and values long-term partnership building.

• Own the full lifecycle of strategic enterprise accounts, from onboarding and launch through ongoing adoption, expansion, and renewal.
• Serve as the primary point of contact for all customer account management activities, ensuring a consistent and high-quality client experience.
• Develop and execute strategic account plans that define joint success metrics, value realization goals, and long-term growth opportunities.
• Build and maintain deep relationships across customer organizations, including HR, Payroll, Finance, IT, Operations, and executive leadership.
• Act as a trusted advisor to senior stakeholders, including C-level executives, to drive alignment on business objectives and outcomes.
• Identify expansion opportunities and proactively recommend solutions to improve adoption, engagement, and value delivery.
• Collaborate closely with Growth, Sales, and Marketing teams to maximize product utilization and customer success outcomes.
• Monitor account health, performance metrics, and risk indicators to anticipate and mitigate potential issues.

Requirements:

• Bachelor’s degree in Business Administration or a related field.
• 7–10+ years of experience in Customer Success, Account Management, or similar roles within SaaS or HCM environments.
• Proven experience managing large enterprise or Fortune 500 client accounts in a fast-paced, high-growth organization.
• Strong ability to develop and execute strategic account plans focused on value realization and customer outcomes.
• Excellent communication, presentation, and influencing skills, with experience engaging senior and executive stakeholders.
• Strong understanding of CRM tools such as Salesforce or HubSpot, along with experience in reporting systems and performance tracking.
• Ability to work cross-functionally in collaborative environments with multiple internal teams.
• Strong analytical mindset with familiarity in KPI tracking, customer health metrics, and value-based reporting.
• Comfortable navigating ambiguity and evolving business environments with a proactive, solution-oriented approach.

Benefits:

• Competitive compensation including base salary ranging from $112,000 to $175,000 depending on location and experience.
• Equity participation and commission opportunities.
• Fully remote work flexibility within the United States.
• Comprehensive health coverage including medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Unlimited paid time off to support work-life balance.
• Life, AD&D, and disability insurance coverage.
• Employee Assistance Program and access to wellness resources.
• Inclusive culture with Employee Resource Groups and company events.