Strategic Enterprise Account Manager

This role is remote with a strong preference for a candidate based in Dallas TX

Say hello to opportunities.

If you’re looking to be part of what’s next in communication you’re in the right place.

At RingCentral we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolio—AIR AVA and ACE—brings together automation assistance and insights across the entire conversation lifecycle. The result? More seamless intelligent experiences for businesses everywhere.

With $2.5B+ in ARR and $250M invested in R&D annually we’re building the future of AI-powered business communications.

This is where you and your skills come in. We’re currently looking for:  A Strategic Enterprise Account Manager. The Strategic Enterprise Account Manager is the lead overlay consultant  responsible for the health and growth of our product within a Service Provider’s (SP) enterprise portfolio. This role requires a "triad" management approach: you must align with the SP Sales Teams to win business provide high-touch advocacy for the End-Customer and lead the Contract Renewal process to secure long-term revenue. You are the bridge that ensures the SP Sales Team remains successful and the End-Customer remains satisfied.

Job Duties:

• Co-Selling & Market Execution

  • Joint Sales Advocacy: Partner with SP Account Executives (AEs) to identify high-potential enterprise targets and participate in active sales cycles to close new business.

  • Deal Architecting: Collaborate with the SP to structure solutions that integrate our product into their broader service offering ensuring a seamless value proposition.

  • Strategic Alignment: Ensure the SP’s sales teams are prioritizing our solution by demonstrating how it helps them hit their own quotas and increases their "stickiness" with the customer.

• Lifecycle Relationship Management (The Triad)

  • SP Sales Team Partnership: Maintain a continuous feedback loop with the SP Sales Team. Act as their "secret weapon" by providing the insights and support they need to manage the account effectively.

  • End-User Success Advocacy: Maintain a direct relationship with key stakeholders at the enterprise customer level to ensure the product is delivering the expected business outcomes.

  • Account Health Orchestration: Host regular "Sync Sessions" with the SP Sales Team to review account health usage trends and potential friction points before they become issues.

  • Expansion & Upsell: Identify opportunities for growth within the enterprise environment and coordinate with the SP Sales Team to execute the upsell strategy.

• Contract Renewals & Retention

  • Renewal Strategy Leadership: Own the end-to-end renewal process. You lead the strategy to ensure both the SP and the end-user commit to contract extensions.

  • SP Sales Alignment on Renewals: Work months in advance with the SP Sales Team to prepare renewal quotes address any competitive threats and ensure the SP is incentivized to renew our component of the bundle.

  • Commercial Negotiation: Navigate three-way renewal discussions (Vendor-SP-Customer) to manage pricing terms and service-level agreements (SLAs).

Desired Qualifications:

• Experience: 8+ years in Strategic Account Management with a proven track record of managing enterprise-level renewals through a Service Provider or Channel Partner.

• Relationship Orchestration: Ability to manage the "political" balance of supporting an SP Sales Team while simultaneously maintaining a direct relationship with their customer.

• Renewal & Retention Expertise: Proven ability to lead complex multi-party contract negotiations and "save" at-risk accounts.

• Commercial Diplomacy: Strong understanding of SaaS/Product contract structures and the financial mechanics of Service Provider margins.

What we offer:  

• Comprehensive medical dental vision disability life insurance

• Health Savings Account (HSA) Flexible Spending Account (FSAs) and Commuter benefits

• Voluntary supplemental health coverage and life insurance

• 401K match and ESPP

• Paid time off and paid sick leave

• Paid parental and pregnancy leave 

• Family-forming benefits (IVF Preservation Adoption etc.)

• Emergency backup care (Child/Adult/Pets)

• Employee Assistance Program (EAP) with counseling sessions available 24/7

• Free legal services that provide legal advice document creation and estate planning

• Employee bonus referral program

• Student loan refinancing assistance

• Employee 1:1 coaching perks and discounts program
   

About RingCentral

RingCentral Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™  (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces RingCentral® empowers modern mobile and distributed workforces to communicate collaborate and connect via any mode any device and any location. RingCentral is headquartered in Belmont California and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations please click on the following link to learn more about how we can assist you.

If you are hired in Colorado California Hawaii Nevada New York Maryland Washington Connecticut Rhode Island the compensation range for this position is between $133700 and $191000 for full-time employees in addition to eligibility for variable pay equity and benefits. Benefits may include but are not limited to health and wellness 401k ESPP vacation parental leave and more! The salary may vary depending on your location skills and experience.

This role has an application deadline of 5/30/2026. Please apply prior to the deadline to be considered for the role. 

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What We Do

RingCentral is a global leader in AI-powered trusted business communications contact center revenue intelligence video and hybrid event solutions. RingCentral empowers businesses with conversation intelligence and unlocks rich customer and employee interactions to provide insights and improved business outcomes.

Why Work With Us

Innovation isn't just a buzzword—it's the core and heart of everything we do. We believe that groundbreaking ideas emerge from every corner of our organization. Our biggest strength? We are not all the same. At RingCentral our commitment to fostering a culture of curiosity and inclusivity is what sets us apart.

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