Strategic Product Lead

• Develop and articulate a bold transformational vision for the future of the accountholder experience spanning both the website and mobile app

• Develop and articulate a transformational vision for the future of the employer experience within the application

• Apply an understanding of human behavior to identify what drives - and what blocks - engagement utilization and better health and financial outcomes and translate those insights into reimagined experiences

• Partner closely with the design team to reengineer existing experiences and prototype new ones bringing deep behavioral and industry insight into the design process

• Imagine new ways of delivering CDH products including how we integrate broader health concepts and how we collect and use data to personalize and improve the experience

• Develop a deep understanding of how accountholders live with and use their notional benefits day to day and where the current experience falls short of what they need

• Develop a deep understanding of how employers manage and evaluate their CDH programs through Health Wallet Manager and identify opportunities to improve their experience

• Partner closely with product managers designers and engineers to translate vision and user needs into requirements prioritization input and roadmap direction

• Serve as an internal subject matter expert and advocate for the accountholder and employer experience representing their perspective in cross-functional planning

• Interface directly with accountholders employers and partners to gather feedback validate direction and build trust in our roadmap

• Create and deliver clear written and verbal materials that communicate strategy and vision to both internal teams and external partners

• Operate as a self-directed leader who can define their own approach to a role that doesn't have an established playbook and who is looked to as a subject matter expert and leader within the company

• 5-7 years of experience with 3-5 years of front-line experience in a CDH-related organization - in customer service account management implementation product management marketing or as a department manager

• Experience designing or researching digital experiences - through UX design UX/user research human-centered design or a related discipline - with a track record of translating user insight into product decisions

• Deep hands-on experience with HRA FSA Dependent Care Commuter and other notional benefits with working knowledge of HSA ESF and other CDH products

• A track record of having built product experiences for end users - experience that shipped was used and made a measurable difference in engagement or outcomes

• A strong understanding of human behavior and what drives engagement utilization and adoption and the ability to partner effectively with designers to bring that understanding to life

• The ability to reimagine and reengineer existing experiences not just optimize them - and to paint a vivid credible picture of what the experience of the future looks like

• A genuine understanding of accountholder and employer needs and the instinct to translate those needs into experiences people will be delighted with

• Excellent written and verbal communication skills including the ability to build and deliver polished persuasive presentations

• A demonstrated self-starter: someone who picks up ambiguous undefined problems and forges a path forward without needing detailed direction

• Strong general leadership presence and judgment - this role does not manage people but is viewed internally as a leader and subject matter expert

• Comfort and credibility interfacing directly with accountholders employers and partners

• Extremely strong work ethic and ownership mentality

• Genuine excitement about building solutions that change people's lives through better health and greater wealth

• Experience with UX research usability testing or behavioral design in a consumer-facing product context

• Experience integrating broader health or wellness concepts into a financial or benefits product

• Familiarity with the employer-side needs of managing a CDH program (reporting enrollment plan administration)

• Experience presenting at industry events (ECFC Benefits Forum etc.) or contributing to RFP responses

What We Do

Inspira Financial provides health wealth retirement and benefits solutions that strengthen and simplify the health and wealth journey. With more than 7 million clients representing over $62 billion in assets Inspira works with thousands of employers plan sponsors recordkeepers TPAs and other institutional partners — helping the people they care about plan save and invest for a brighter future. Inspira relentlessly pursues better outcomes for all with our automatic rollover services health savings accounts emergency savings funds custody services and more. Learn more at inspirafinancial.com.

Why Work With Us

Inspira Financial is a leading financial services company offering specialized financial wellness solutions to employers institutions advisors and individuals.

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