Subsidiary Billing Specialist, Medical Records Outreach (REMOTE)

At Labcorp, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You'll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today's biggest health challenges around the world. Together, let's embrace possibilities and change lives!

Labcorp is seeking a Subsidiary Billing Specialist - Medical Records Outreach to join ourRevenue Cycle Management Division. This individual will be is responsible for maximizing revenue for the company. This team interacts with health insurers to secure coverage and reimbursement for our patients. As an operational team, we are constantly looking for ways to improve processes and workflows, while maintaining and improving revenue. The result of our work is an innovative, flexible, highly scalable billing operations in a collaborative, fast-paced team environment.

RESPONSIBILITIES:

• Maintains all processes and policies to respond clearly to high volume medical records requests and phone inquiries
• Mails/files/emails/scans correspondence
• Communicates with a high volume of clinicians
• Identifies issues and suggests potential improvements
• Collaborates with your team and to develop best practices
• Responds to a variety of clinician and insurance medical records billing related inquiries.
• Requests, obtains and submits medical records to insurance providers and works cross-functionally across many departments (sales, operations, billing, and lab teams) to serve our patient and client needs.
• Provides the best service and experience to all customers
• Participates in projects that extend beyond your day-to-day responsibilities

REQUIREMENTS:

• High School Diploma or equivalent, required
• 2 years of experience of high volume health insurance billing, or medical record requests experience is required
• Ability to request and fulfill a high volume of medical record requests
• Concise and professional verbal communication skills to interact with clients, team members and management via various methods, i.e., telephone, email and virtually
• Detail oriented with good organizational skills
• Ability to multitask within multiple systems
• Adaptable with changing duties, following an SOP but able to problem solve and deviate as required by specific requests
• Ability to manage time and tasks independently while working under minimal supervision
• Professional and courteous email communication
• Enjoys problem-solving in a dynamic, fast paced, team-based and rapidly changing environment
• Outstanding phone communication skills
• Have high energy, be a self-starter, and a great team player
• Possess a strong work ethic and commitment to improving patients' lives
• Be flexible and adaptable with a drive to go above and beyond

Strongly Preferred:

• Revenue Cycle Management (RCM) experience
• Xifin, CRM applications (i.e. Salesforce), preferred

Remote work requirements:

• Dedicated work from home space
• Internet download speed of at least 50 megabytes per second

Application Window Closes: 01/15/2025

Pay Range: $15.75 - $18.50/hour or State/Local minimum wage, if higher (State minimum wages apply if higher)

Shift: Mon - Fri, 8 am - 5 pm (flexibility to work in your own U.S. time zone)

All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.For more detailed information, pleaseclick here.

Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

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