Supervisor, Client Support (Remote)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

We are seeking a highly motivated and experienced individual to join our team as a Team Supervisor. The Team Supervisor will oversee a team of associates, ensuring exceptional service delivery to our clients. The ideal candidate will have strong leadership skills, excellent communication abilities, and a deep understanding of customer service principles.

This is a remote role where you will work off-site. Travel is limited and generally used for team learning and collaboration meetings.

Job Responsibilities:

• Lead, coach, and mentor a team of associates to ensure high performance and productivity levels.
• Develop and implement strategies to improve the overall efficiency and effectiveness of the team.
• Monitor key performance indicators (KPIs) to track team and individual performance, providing feedback and support as needed.
• Collaborate with other teams to address client issues and ensure timely resolution of inquiries and requests.
• Maintain a thorough understanding of our products, services, and systems to effectively support client needs.
• Identify opportunities for process improvements and workflow optimization to enhance the client experience.
• Conduct regular performance evaluations and provide ongoing training and development opportunities for team members.
• Act as a point of escalation for complex client issues, demonstrating exceptional problem-solving skills and a commitment to client satisfaction.
• Foster a positive and collaborative work environment that promotes teamwork, accountability, and continuous improvement.

Preferred Qualifications

• Bachelor's degree in business administration, finance, or a related field.
• Bi-lingual education and experience preferred: French, French Canadian and Spanish.
• Proven leadership abilities with a track record of successfully managing and developing teams.
• Strong interpersonal skills with the ability to effectively communicate and build relationships at all levels of the organization.
• Excellent problem-solving skills and the ability to think strategically to address complex client issues.
• Proficiency in Microsoft Office Suite and CRM software.
• Ability to learn and adapt quickly to changing technologies.

Salary range $50,000.00-$65,000.00. Bonus Eligible.

Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.

Please visitwww.broadridgebenefits.comfor more information on our comprehensive benefit offerings

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Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, to take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.

We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates diversity in all its dimensions.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.US applicants: Clickhereto view the "EEO is the Law" poster.

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email [email protected].