Job Description
We are hiring awesome humans and we hope that includes you!
Are you looking for more than just a job? At Chewy you'll find yourself on a career path with other awesome humans like yourself. You'll be part of a culture that values everything that you do who you are and the goals you have set for your career. We want to give you the opportunity to grow earn competitive pay and be happy while you do it. Sounds simple but we love it.
Your Opportunity:
Chewy is looking for a Supply Chain Program Manager to join our Transportation Quality team. In this role you will lead enterprise-level cross-functional initiatives that drive customer-facing defect reduction across our logistics network including last mile delivery performance. You will own key programs end-to-end influencing processes and policies both internal to Chewy and with our external partners to drive scalable standardized solutions. You will identify trends in defects conduct root cause analysis (RCA) and develop mitigation strategies in partnership with leaders across Chewy as well as with external carriers. This role requires strong analytical capabilities stakeholder management skills and the ability to execute complex initiatives that improve cost and customer experience.
What You'll Do:
- Own and drive initiatives that reduce transportation related defects for our customers
- Identify prioritize and implement opportunities to optimize and standardize transportation processes to improve customer experience and network performance
- Lead cross-functional initiatives across Operations Customer Care Technology and Carrier Management teams
- Develop performance metrics and monitor KPIs and inform data-driven decisions
- Develop and manage program roadmaps aligned to transportation and customer experience goals
- Conduct deep-dive analyses to identify root causes of performance gaps and recommend scalable solutions
- Manage project plans timelines risks and stakeholder communications to ensure successful delivery
- Drive continuous improvement initiatives to enhance supply chain efficiency and customer experience
- Present findings business cases and program updates to senior leadership
What You'll Need:
- Bachelor's degree in Supply Chain Logistics Operations Engineering Business or other field
- 3+ years of experience in program or project management within operations supply chain logistics transportation tech-enabled logistics consulting or related fields within eCommerce or retail
- Strong analytical skills including experience using SQL Excel Tableau or similar tools
- Experience managing cross-functional stakeholders and influencing without direct authority
- Ability to operate in a fast-paced and dynamic environment
- Ability to thrive in an ambiguous environment
- Strong communication problem-solving and organizational skills
- Ability to manage multiple priorities and adapt quickly to changing business needs
- Experience supporting last mile delivery performance and On Time Delivery (OTD) improvement initiatives or related logistics experience preferred
What You'll Get:
- A place where you can be your authentic self and grow your career
- Work in a culture that cares with leaders who value your career journey
- Opportunities to think big deliver results and drive meaningful impact
- Development of meaningful connections with a diverse group of Chewtopians
- Comprehensive medical dental and vision benefits plus wellness programs and resources
The base salary range for this role is $86500 - $152500.00.
- The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience education and work location. In addition this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.
We offer different types of insurance and benefits such as medical/Rx vision dental life disability hospital indemnity critical illness and accident. We offer parental leave family services benefits backup dependent care flexible spending accounts telemedicine pet adoption reimbursement employee assistance program and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members have unlimited PTO subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color ancestry national origin gender citizenship marital status religion age disability gender identity results of genetic testing veteran status as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law and you need an accommodation during the application process or to perform these job requirements or if you need a religious accommodation please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy please click here.
What the Team is Saying
What We Do
Who We AreChewy is where pet parents find everything they need for life with pets from food to fun to pharmacy. We make pet care easier more informed and more joyful through fast reliable delivery and award-winning 24/7 Customer Care including access to pet health support when it’s needed. Founded in 2011 Chewy combines the convenience of online shopping with a high-touch personalized experience built around the real moments of pet parenthood.Our MissionChewy’s mission is to be the most trusted and convenient destination for pet parents and partners everywhere. What We DoWe support pet parents through the highs lows and everyday moments of the pet parenting journey with:• Pet food treats and daily essentials• Supplies for dogs cats fish birds reptiles equine and small pets• Pharmacy and veterinary services including prescriptions and medications• Pet wellness and health products• Autoship for convenient recurring deliveries• Chewy+ our premium membership offering exclusive savings faster delivery and personalized pet care benefits• 24/7/365 customer support from knowledgeable pet-loving expertsWhat Makes Chewy DifferentChewy is known for industry-leading service deep personalization and our customer-obsessed culture. We combine trust convenience and care and pet parents come to us for: • Exceptional customer care• Human- and pet-centered product and experience design• Fast dependable fulfillment across a nationwide operations network• A mission-driven culture built on empathy trust and passion for petsOur CultureChewy’s culture is built for people who thrive on ownership innovation and impact. We value curiosity creativity and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn grow and unleash their full potential in a collaborative supportive mission-driven environment.How We WorkChewy’s Operating Principles guide how we think innovate collaborate and execute. These principles shape our character decision-making and approach to delivering results while connecting our people and culture in support of our mission.Where We WorkChewy headquarters: Plantation FL and Boston MAAdditional hubs: Bellevue WA and Minneapolis MN
Why Work With Us
Why You Should Work at ChewyChewy is a unique fast-growing e-commerce and tech leader where builders creators and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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Date Posted
04/29/2026
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