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Model this offer in the calculatorJob description
At Bose Corporation we believe sound is the most powerful force on earth — and for over 60 years we have been a company built on innovation excellence and independence. Privately owned fiercely customer-focused and driven by our values we continue to lead industries and transform lives through sound.
Today Bose Corporation is entering an exciting new era. Across multiple global Business Units and Global Functions we are shaping the future of audio technology automotive luxury and premium experiences. We invite you to join us in this transformation.
Job DescriptionThe Senior Support Experience Content Specialist is responsible for ensuring the quality usability findability and effectiveness of customer-facing support content across Support.Bose.com and global support sites. This role combines content strategy content editing and UX design to create intuitive self-service experiences that help customers quickly find answers complete support tasks and successfully resolve issues. The position continuously improves support content page experiences and customer journeys to enhance customer satisfaction content effectiveness and self-service success.
Key ResponsibilitiesCreate edit and optimize customer-facing support content to improve clarity usability and customer outcomes.
Apply UX design principles to enhance support page experiences information architecture and customer journeys.
Monitor and improve the quality accuracy consistency and effectiveness of support content across global support sites.
Identify prioritize and resolve content usability and customer experience issues.
Improve content discoverability and help customers find answers more efficiently through effective content structure and organization.
Analyze customer feedback behaviors and support trends to identify opportunities for improvement.
Drive enhancements to support content navigation page experiences and paths to resolution.
Support content governance audits and ongoing optimization initiatives.
Ensure a consistent and seamless support experience across products regions and support channels.
Recommend and implement improvements that increase self-service success and customer satisfaction.
Bachelor's degree in Communications Marketing Digital Experience Technical Communication English Journalism UX Design Human-Centered Design or a related field.
5+ years of experience in digital content management content editing UX design customer support content knowledge management or web experience optimization.
Experience working with content management systems and customer-facing digital support platforms.
Strong understanding of content strategy UX design principles information architecture customer experience search optimization and performance measurement.
Excellent analytical communication stakeholder management and project management skills.
Experience with Salesforce Experience Cloud GA4 Sprig Figma or similar platforms.
Experience supporting global or multilingual digital experiences.
Knowledge of accessibility standards and content best practices.
Familiarity with customer journey mapping user research and UX methodologies.
Experience working in Agile and cross-functional team environments.
Bose is an equal opportunity employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or any other legally protected characteristics. The EEOC’s “Know Your Rights: Workplace discrimination is illegal” Poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf. Bose is committed to providing reasonable accommodations to individuals with disabilities. If you require reasonable accommodation in completing this application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please direct your inquiries to [email protected]. Please include "Application Accommodation Request" in the subject of the email.
Our goal is to create an atmosphere where every candidate feels supported and empowered in the interviewing process. Diversity and inclusion are integral to our success and we believe that providing reasonable accommodation is not only a legal obligation but also a fundamental aspect of our commitment to being an employer of choice. We recognize that individuals may have different needs and requirements based on their abilities and we provide reasonable accommodations to ensure ideal conditions are met during the application process.
Skills Required
- Bachelor's degree in Communications Marketing Digital Experience Technical Communication English Journalism UX Design Human-Centered Design or related field
- 5+ years of experience in digital content management content editing UX design customer support content knowledge management or web experience optimization
- Experience working with content management systems and customer-facing digital support platforms
- Strong understanding of content strategy UX design principles information architecture customer experience search optimization and performance measurement
- Excellent analytical communication stakeholder management and project management skills
- Experience with Salesforce Experience Cloud GA4 Sprig Figma or similar platforms
- Experience supporting global or multilingual digital experiences
- Knowledge of accessibility standards and content best practices
- Familiarity with customer journey mapping user research and UX methodologies
- Experience working in Agile and cross-functional team environments
What the Team is Saying
Bose Compensation & Benefits Highlights
- Retirement Support—Offers a 401(k) with employer match plus a separate Core Contribution along with disability and life insurance and access to financial coaching. Feedback suggests some U.S. employees may also have a defined‑benefit pension enhancing long‑term security for certain groups.
- Healthcare Strength—Provides medical dental pharmacy and vision coverage for employees and dependents alongside mental‑health EAP support a 24/7 nurse line and well‑being apps. FSAs/HSAs and additional protections like disability and life insurance contribute to comprehensive coverage.
- Leave & Time Off Breadth—Includes paid vacation sick/personal time company holidays and multiple paid leaves such as parental and family care. A hybrid work model for many roles adds further flexibility to time‑away options.
Bose Insights
What We Do
At Bose Corporation we’re powered by our legendary brands — Bose McIntosh and Sonus faber — bringing together more than 175 years of combined technical expertise craftsmanship and artistry. Founded by Dr. Amar Bose our company is driven by purpose and devoted to advancing what’s possible in audio — creating transformative experiences in the home on the go and on the road.
Why Work With Us
At Bose Corp. we’re united by a simple belief: sound is the most powerful force on earth. It moves us focuses us connects us. It’s why we exist to invent—advancing science and art—to deliver transformative experiences. Join us to invent what’s next—and unleash the power of sound together. Let’s Make Waves.
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Bose Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
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