Support Specialist (Chat Emails Calls) Remote

• You will be responsible for helping members understand how their Inspira Financial accounts work. When someone calls with questions you will provide friendly knowledgeable and helpful service ensuring every caller feels supported. You will explain account benefits and policies so accountholders can confidently understand and make the most of their individual plans.
• You will be responsible for ensuring all work is compliant with all internal quality assurance standards and technical policies and programs
• You will utilize digital tools and assistance to guide you through your interactions which include knowledge management systems digital workflows and performance dashboards.
• You will be committed to providing the highest level of service to each caller treating them with empathy understanding and respect.
• Consult with member to support easy navigation of the available online tools and apps for actions like checking account balance distributions and submitting claims.
• Accountable for resolving issues without management intervention to remove barriers for the accountholder.
• Respond and resolve incoming and outgoing accountholder emails chats and voice calls.
• Showcase alignment with our company values in every interaction with accountholders and team members
• Accountable to protect sensitive member information with discretion and adhere to all compliance rules and regulations
• Responsible for all levels of member engagement while prioritizing effectively meeting member service goals / deadlines.

• Attendance is mandatory during the training period of this position (training is paid PTO accrues while in the training period; however PTO cannot be taken during the training period of this position).
• Training Hours: Monday-Friday 7:00AM - 3:30PM CT.
• Training is six weeks. There is a product exam at the end of training. A passing score of 85% is required to continue to hold this position.

• Upload Speed: >20 Mbps
• Download Speed: >100 Mbps
• Must be able to hardwire ethernet cable to internet modem/router.

• 2+ years of experience in Customer Service in a call center environment
• No degree required

• Energetic client service focused individual who is accountable and reliable
• Able to learn and retain information while using a digital workflow to navigate the interaction and tools
• Able to connect with accountholders on a human level and assist them as needed with patience and empathy
• Can work in a fast-paced environment taking up to 50 calls per day
• Possesses strong written keyboarding and verbal communication skills
• Able to apply relationship building skills to internal and external clients
• Has strong computer aptitude keyboarding skills of 50+ WPM; proficient in Microsoft suite of products
• Strong problem-solving skills and ability to multi-task and ability to navigate several systems simultaneously to support servicing the accountholder.
• Proactive approach to resolving issues.
• Active Listening Skills
• Is detail-oriented organized and dependable
• Possess a cheerful attitude and be able to perform well in a collaborative team environment

What We Do

Inspira Financial provides health wealth retirement and benefits solutions that strengthen and simplify the health and wealth journey. With more than 7 million clients representing over $62 billion in assets Inspira works with thousands of employers plan sponsors recordkeepers TPAs and other institutional partners — helping the people they care about plan save and invest for a brighter future. Inspira relentlessly pursues better outcomes for all with our automatic rollover services health savings accounts emergency savings funds custody services and more. Learn more at inspirafinancial.com.

Why Work With Us

Inspira Financial is a leading financial services company offering specialized financial wellness solutions to employers institutions advisors and individuals.

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