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Job Profile
Position OverviewAt PNC our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected valued and have an opportunity to contribute to the company’s success. As a Systems Reliability and Support Specialist Sr within PNC's Site Reliability Center organization you will be based in Pittsburgh PA or Birmingham AL.
Responsibility Areas:
ATM Application & Server Infrastructure Reliability
-Maintain uptime and performance for the ATM ecosystem including server‑side applications APIs Windows servers and SQL/Oracle databases.
-Monitor and troubleshoot production issues using tools like Dynatrace performing root‑cause analysis and implementing fixes.
Patch Management Configuration and Vendor Integration
-Deploy and validate vendor patches updates and configuration changes across ATM and backend systems.
-Install and maintain system certificates and ensure secure compliant configuration across the ATM network.PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.Job Description
- Monitor maintain and support systems and software to ensure stability and compliance to technology standards.
- Performs maintenance including installation of patches and upgrades with an understanding of the production environment and goal of continuous availability.
- Incident detection resolution and/or escalation. Conducts root cause analysis and correction resulting in prevention.
- Monitors systems availability performance and capacity against baseline metrics and reports trends. Reports out information to support stabilization.
- Develops in depth knowledge of supported systems and applications and transfers knowledge to more junior staff.
- Leads application governance such as required attestations continuity testing impact analysis responding to audit/regulatory inquiries and complying with technology standards.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Successful candidates must demonstrate appropriate knowledge skills and abilities for a role. Listed below are skills competencies work experience education and required certifications/licensures needed to be successful in this position.
Preferred SkillsApplication Development ATM Network ATM Services Business Management Customer Solutions Design Group Problem Solving Oracle Database Process Improvements Project Management Release Management Software Solutions User Experience (UX) DesignCompetenciesAnalytical Thinking Application Maintenance Application Programming Interfaces (API's) Decision Making and Critical Thinking IT Environment IT Incident Management IT Service Management (ITSM) IT Standards Procedures & Policies Packaged Application Integration Software Reliability Management System Development Life Cycle Technical TroubleshootingWork ExperienceRoles at this level typically require a university / college degree with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree a comparable combination of education job specific certification(s) and experience (including military service) may be considered.EducationBachelorsCertificationsNo Required Certification(s)LicensesNo Required License(s)BenefitsPNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature) dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption surrogacy and doula reimbursement; educational assistance including select programs fully paid; a robust wellness program with financial incentives.In addition PNC generally provides the following paid time off depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year unless otherwise required by law; between 15 to 25 vacation days each year depending on career level; and years of service.To learn more about these and other programs including benefits for full time and part-time employees visit pncthrive.com.
Disability Accommodations StatementIf an accommodation is required to participate in the application process please contact us via email at [email protected]. Please include “accommodation request” in the subject line title and be sure to include your name the job ID and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
Equal Employment Opportunity (EEO)PNC provides equal employment opportunity to qualified persons regardless of race color sex religion national origin age sexual orientation gender identity disability veteran status or other categories protected by law.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and for any registered role the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA) which prohibit the hiring of individuals with certain criminal history.
California ResidentsRefer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
Skills Required
- 3+ years of relevant industry experience
- Bachelor's degree or equivalent experience
What the Team is Saying
What We Do
PNC Bank is part of one of the largest diversified financial services institutions in the United States. With a coast-to-coast presence PNC is organized around its customers and communities for strong relationships and local delivery of retail and business banking including a full range of lending products; specialized services for corporations and government entities including corporate banking real estate finance and asset-based lending; wealth management and asset management.
Why Work With Us
For us it’s not about being the flashiest employer in the country but it IS about being the most brilliant: brilliant for teamwork learning development opportunities and benefits. The more we trust respect and care for each other the better we get at listening to our customers and understanding what they need.
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Employees engage in a combination of remote and on-site work.
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