Job Description
ABOUT THIS POSITION
This position delves into the realm of cutting-edge technologies encompassing both hardware and software. As a Systems Engineer you will collaborate with the other support team members and leaders to deliver timely resolutions to internal and external client support requests within the company's dynamic infrastructure environment with a focus on Windows Linux and Cloud (AWS and GCP) environments.WHAT YOU'LL DO
Work in a cutting edge and continually changing SaaS environment
Work within a ticketing system to resolve internal and external client requests while adhering to defined service level agreements
Work with the Systems Support Manager on new projects that arise from business needs
Create documentation that will be utilized in the deployment and maintenance of new technologies and systems throughout the company’s infrastructure
Communicate plans for process improvement to the Systems Support Manager
Train and mentor new team members
Manage vulnerability remediation with strict SLAs
Maintain an open and fluid communication relationship with the Systems Support Manager
Bring to the attention of the respective parties any problems that negatively impact the company’s infrastructure
Develop and maintain a positive relationship with other direct team members and the team members of other departments
Perform other duties and projects as assigned by Management within the area of responsibility for this position
Participate in an on-call rotation that consists of 24/7 alerting
WHAT YOU'LL NEED
3+ years experience supporting servers in a datacenter and cloud environment
Advanced knowledge of Windows Server administration and support
Advanced knowledge of Linux Server administration and support
Intermediate to Advanced knowledge of Cloud (AWS and GCP) administration and support
Demonstrated ability to troubleshoot technical problems with little oversight
Understand the concepts around virtual and physical server environments
Understand the concepts around Cloud environments
Can work independently on projects
Ownership of individual project and task priorities deadlines and deliverables
Familiarity with VMware vSphere enterprise solutions leveraging High Availability and redundancy best practices
Server monitoring experience using Aria PRTG or similar tools
Ability to implement prompt engineering and AI automation to streamline internal workflows
Can design solutions with the overall product direction in mind
Able to plan and initiate a project
Clear communicator across departments
Bachelor’s degree or higher in related field
ABOUT WAYSTAR
Through a smart platform and better experience Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
Waystar’s healthcare payments platform combines innovative cloud-based technology robust data and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers 1K+ hospitals and health systems and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work always; making it happen; and joyful optimistic & fun.
Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500000 providers 1000 health systems and hospitals and 5000 payers and health plans. For more information visit waystar.com or follow @Waystar on Twitter.
WAYSTAR PERKS
- Competitive total rewards (base salary + bonus if applicable)
- Customizable benefits package (3 medical plans with Health Saving Account company match)
- We offer generous paid time off for our non-exempt team members starting with 3 weeks + 13 paid holidays including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
- Paid parental leave (including maternity + paternity leave)
- Education assistance opportunities and free LinkedIn Learning access
- Free mental health and family planning programs including adoption assistance and fertility support
- 401(K) program with company match
- Pet insurance
- Employee resource groups
Waystar is proud to be an equal opportunity workplace. We celebrate value and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race color religion age sex national origin disability status genetics marital status protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
This applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Skills Required
- 3+ years experience supporting servers in a datacenter and cloud environment
- Advanced knowledge of Windows Server administration and support
- Advanced knowledge of Linux Server administration and support
- Intermediate to Advanced knowledge of Cloud (AWS and GCP) administration and support
- Bachelor's degree or higher in related field
Waystar Compensation & Benefits Highlights
- Retirement Support—A 401(k) plan with a clearly defined employer match is highlighted and the match is characterized as solid relative to standard offerings.
- Leave & Time Off Breadth—PTO and paid holidays are described as generous with additional options such as volunteer time off enhancing overall time‑off access.
- Parental & Family Support—Paid maternity paternity and adoption leave are available and fertility support is included as part of the family‑focused package.
Waystar Insights
What We Do
Waystar harnesses the power of agentic AI generative AI and advanced automation to drive meaningful outcomes so providers reach peak financial performance and patients receive care with confidence.The Waystar platform is used by more than 1 million providers and supports over 60% of the U.S. patient population - and integrates with all major HIS and practice management systems.The financial and administrative challenges facing healthcare providers are daunting. Waystar’s technology platform simplifies and unifies healthcare payments across the revenue cycle. We empower healthcare organizations to automate manual work gain insight into processes and performance and ultimately collect more revenue.At Waystar we know there’s a better more efficient way forward. Let’s climb the mountain ahead of us to reach new heights in healthcare.
Why Work With Us
Our Waystar values serve as a compass to center our decisions inspire action and promote outstanding performance. We are dedicated to providing a diverse inclusive workplace and fostering a shared sense of belonging.
Waystar Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
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Date Posted
07/05/2026
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