Team Lead at Exela Technologies

Team Lead

Job Description

Job Description

Daily tasks include, but are not limited to:

Management of print/copy/imaging projects, mail/courier services, supply services and intermittent reception and hospitality back up.
Process mail, deliver mail, scan in/out packages and deliver mail/packages.
Coordinate work for Customer Service Associates
Run mail meter and inserter equipment
Handle time-off requests and day-to-day processes of the team
Help resolve employee and customer concerns/issues
Administrative services/processing large volume reports using excel and assisting manager with quarterly business reviews
Lift large bundles of mail and make mail deliveries
Handle time-sensitive material
Perform duties and special requests as assigned by management
Balance workload; provide guidance and direction to team; serve as focal point for communication with customer and company personnel
Ensure operating and quality standards are met based on service objectives
Maintain accuracy of required reports, logs and measurements
Ensure the highest levels of customer care
Ensure adherence to business guidelines, safety & security procedures
Responsible for all aspects of equipment; make appropriate equipment recommendations
Provide constructive feedback and recognition to team
Support financial results by minimizing site waste and rework

Required Qualifications:

Experience coordinating/deploying work to employees required
Minimum of 1-year customer service related experience required
Ability to resolve employee and customer concerns/issues
Ability to communicate both verbally and written with customers and company personnel
High school diploma or equivalent (GED) required
Ability to effectively work individually or in a team environment
Ability to handle multiple projects simultaneously
Strong organizational and administrative skills required
Ability to meet employer's attendance policy
Computer proficiency in email environments, MS Word/Excel
Heavy Lifting
Ability to adhere to and administer companies policies and procedures
Standing for long periods of time
Significant walking
Willingness to work overtime if needed
Willingness to submit to a pre-employment drug screen and criminal background check

Preferred Qualification:

Similar Jobs

Team Lead