Team Lead - Account Management Scaled

This is Adyen

Adyen provides payments data and financial products in a single solution for customers like Meta Uber H&M and Microsoft - making us the financial technology platform of choice. At Adyen everything we do is engineered for ambition. 

For our teams we create an environment with opportunities for our people to succeed backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

About the team

Our Account Management team in Chicago provides the best experience to our portfolio of North American mid-sized fast-growth digital and e-commerce merchants. We achieve this using a pooled Account Management approach focusing on operational efficiency data-driven optimization and proactivity. We regularly reach out to our merchants to identify additional service opportunities such as global expansion advanced fraud management or revenue optimization features (e.g. authorization rate tuning recurring billing features).

With a strategic mindset and a hands-on approach this team drives growth expansion and retention in our North American portfolio as we scale our merchant base efficiently.

Examples of your team’s responsibilities:

• Build strong scalable relationships with digital-first merchants.
• Drive commercial growth and uncover expansion opportunities within existing accounts.
• Accelerate product adoption 
• Consult and train key stakeholder tech and commercial teams.
• Manage time-sensitive cross-functional initiatives and projects in a fast-paced highly entrepreneurial environment.

What you’ll do

As the Team Lead - Account Management Scaled your role and responsibilities will include:

• Team management: You will inherit an established diverse team of digital-focused AMs with tenures ranging from onboarding rookies to seasoned Adyen veterans. You will coach support balance workload and keep the work fair and fun. You’ll create an inspiring collaborative environment with open communication and a strong feedback culture.
• Commercial target ownership and delivery: Targets are annual and achieved at a team level ensuring each member contributes via smart proactive data-driven outreach.
• Drive scalability initiatives and projects: Together with other global AM Leads strengthen efforts towards automation smarter usage of commercial tools (Gainsight Salesforce) and "Account Management at scale" to handle an increasing volume of merchants efficiently.
• Lead the day-to-day: Step in when needed whether on operational digital payment complexities merchant escalation calls or critical commercial negotiations.
• Align and collaborate with internal teams: Work closely with Marketing Sales Product Technical Support and Operations to provide outstanding customer experiences and feedback loops.

Who you are

• 5+ years of experience in a customer-facing B2B role preferably Account Management Customer Success and/or Sales within the FinTech SaaS or E-commerce industries.
• Team leadership experience is a plus but experience in mentoring coaching or developing a team with mixed tenures is equally valued.
• You have owned commercial targets: proven commercial edge strong negotiation skills good judgment and consultative acumen.
• Strong leadership and interpersonal skills: you listen show empathy communicate effectively and can motivate a team to hit individual and collective goals.
• Fluent in English; excellent communication and presentation skills are a must.
• You bring positive energy and you’re not afraid to use humor to keep the work enjoyable and the team connected.
• You like thinking big picture and at scale—you want to find ways to serve more merchants effectively without simply adding headcount.
• You have a genuine interest in and technical aptitude for digital payments subscription models API-driven architectures and the wider FinTech space.
• You understand the importance of DEI and actively integrate it into your decision-making.

Please note: This role is a full-time position based in our Chicago office (hybrid – 3 days per week onsite).

Ready to meet us?
If you are excited about this role apply by clicking the link below. We can’t wait to meet you!

The annual base salary range for this role is $130000 - $170000; to learn more about our compensation philosophy please click here.

Our Diversity Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

Adyen is an equal opportunity employer. We do not discriminate based on race color ethnicity ancestry national origin religion sex gender gender identity gender expression sexual orientation age disability veteran status genetic information marital status or any legally protected status.

All your information will be kept confidential according to EEO guidelines.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

This role is based out of our Chicago office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

What We Do

Adyen (ADYEN:AMS) is the financial technology platform of choice for leading companies. By providing end-to-end payments capabilities data-driven insights and financial products in a single global solution Adyen helps businesses achieve their ambitions faster. With offices around the world Adyen works with the likes of Meta Uber H&M eBay and Microsoft.

Why Work With Us

At Adyen everything we do is engineered for ambition. We started with payments at a time when providers offered services based on a patchwork of systems built on outdated infrastructure. Ambition demanded more. So we set off to build a financial technology platform for the modern era entirely in-house from the ground up.

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