Team Lead, Project Management

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Team Lead, Project Management in the United States.

This role is a key leadership position focused on driving operational excellence and delivering outstanding customer experience through high-performing project management teams. You will lead and develop a distributed team of Project Managers responsible for managing complex B2B orders in a fast-paced, digital-first environment. The position blends people leadership, performance management, and hands-on operational oversight, ensuring both team success and customer satisfaction. You will play a central role in shaping processes, improving workflows, and using data to drive continuous improvement. Acting as both a coach and escalation point, you will ensure issues are resolved efficiently while maintaining service quality standards. This is a highly collaborative role that connects operations, product, logistics, and cross-functional teams to enhance the end-to-end customer journey.

• Lead, mentor, and develop a team of Project Managers focused on B2B order execution, ensuring strong performance and engagement.
• Build a high-performance culture centered on ownership, accountability, continuous feedback, and professional growth.
• Monitor team KPIs such as on-time delivery, quality assurance, response time, and escalation resolution, driving improvement through data.
• Manage performance proactively, including coaching, structured reviews, and performance improvement plans when needed.
• Support hiring, onboarding, and training to ensure new team members are aligned with operational standards and company values.
• Serve as the escalation point for complex customer or operational issues, ensuring timely and effective resolution.
• Partner cross-functionally with Product, Logistics, and Marketing to identify friction points and drive process improvements.
• Maintain hands-on involvement by managing select projects and supporting operational workload as needed.
• Ensure strong operational discipline, including documentation, ticketing, reporting, and SLA adherence.
• Lead or contribute to special projects aimed at improving customer experience and operational efficiency.

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Requirements:

• 5+ years of experience in project management, operations, or customer-facing delivery roles, with leadership experience preferred.
• Proven ability to manage and develop remote or distributed teams in a fast-paced environment.
• Strong people leadership skills with the ability to coach, motivate, and hold teams accountable.
• Experience working with operational KPIs and using data to drive performance improvements.
• Strong organizational skills with the ability to manage multiple priorities and workflows simultaneously.
• Excellent communication and interpersonal skills, with confidence in cross-functional collaboration.
• Ability to manage escalations and resolve complex operational or customer issues effectively.
• Comfortable working in a tech-enabled, data-driven environment with evolving processes.
• Hands-on mindset with willingness to contribute directly when needed to support team output.

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Benefits:

• Competitive salary range: $80,000 – $100,000 USD (based on experience and location)
• Bonus and equity opportunities for eligible roles
• Remote-first or flexible working environment depending on role requirements
• Opportunity to work in a fast-growing, mission-driven organization
• Exposure to cross-functional collaboration across product, logistics, and operations teams
• Career development opportunities in leadership and operations
• Inclusive and equal opportunity workplace culture
• Reasonable accommodation support for candidates and employees when needed
• Background check conducted in compliance with applicable laws prior to employment