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We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. A Technical Account Manager (TAM) will continue to provide hands-on technical services to our largest customers by supporting adopting and providing guidance over the comprehensive suite of products and features available at Datadog. A TAM is held in high regard as an expert and trusted advisor for how IT Operations translates to business value.
At Datadog we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
What You’ll Do:
- Advise on technical support and product adoption for customers in line with pre-sales post-sales and the renewal processes
- Analyze customer’s IT Operations environment on a regular basis and provide recommendations that will maximize Datadog’s value.
- Be the customer’s advocate by knowing their goals and use cases then suggesting process changes product adoption configuration and additional features to meet their requirements
- Participate and prepare for Monthly and Quarterly Business Reviews with customers
- Collaborate with Datadog’s product management engineering and technical services teams to help identify new features and products
- Continuously evolve best practice to technical product adoption and customer success
Who You Are:
- Someone with a solid technical grounding and hands-on experience of IT Operations
- Confident in your hands on experience AWS Azure or GCP
- Comfortable scripting languages like Python Javascript Ruby Perl Go PHP or Chef/Puppet etc.
- Skilled in using CI/CD tools e.g. Jenkins Gitlab etc.
- Knowledgeable about Containerization tools e.g. Docker Kubernetes or Rancher etc.
- Able to sit up to 4 hours traveling to and from client sites
- Able to travel via auto train or air up to 30% of the time
- Previous experience working as a TAM supporting mid-market and/or Enterprise customers in the cloud space
- Experienced using Datadog and/or other cloud monitoring tools
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills we encourage you to apply.
Benefits and Growth:
- Best-in-breed onboarding
- Generous global benefits
- Intra-departmental mentor and buddy program for in-house networking
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- Continuous professional development product training and career pathing
- An inclusive company culture able to join our Community Guilds and Inclusion Talks
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
#LI-Hybrid
Datadog offers a competitive salary and equity package and may include variable compensation. Actual compensation is based on factors such as the candidate's skills qualifications and experience. In addition Datadog offers a wide range of best in class comprehensive and inclusive employee benefits for this role including healthcare dental parental planning and mental health benefits a 401(k) plan and match paid time off fitness reimbursements and a discounted employee stock purchase plan.
About Datadog:
Datadog is the leading observability and security platform for the AI era providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications infrastructure data models and security into one place using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram LinkedIn and Datadog Learning Center.
Equal Opportunity at Datadog:
Datadog is proud to offer equal employment opportunity to everyone regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity veteran status and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories consistent with legal requirements. Here are our Candidate Legal Notices for your reference.
Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.
Privacy and AI Guidelines:
Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy please visit Interviewing at Datadog AI Guidelines.
Skills Required
- Hands-on experience in IT Operations and strong technical grounding
- Hands-on experience with AWS Azure or GCP
- Proficiency with scripting languages (Python JavaScript Ruby Perl Go PHP Chef/Puppet)
- Experience using CI/CD tools (e.g. Jenkins GitLab)
- Knowledge of containerization tools (Docker Kubernetes Rancher)
- Ability to travel up to 30% of the time (auto train or air)
- Ability to sit up to 4 hours while traveling to/from client sites
- Previous experience working as a Technical Account Manager supporting mid-market and/or Enterprise cloud customers
- Experience using Datadog and/or other cloud monitoring tools
What the Team is Saying
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What We Do
Datadog (NASDAQ: DDOG) is a global SaaS business delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation cloud migration and infrastructure monitoring of our customers' entire technology stacks. Built by engineers for engineers Datadog is used by organizations of all sizes across a wide range of industries. Together we champion professional development diversity of thought innovation and work excellence to empower continuous growth. Join the pack and become part of a collaborative pragmatic and thoughtful people-first community where we solve tough problems take smart risks and celebrate one another.
Why Work With Us
At Datadog we learn from and celebrate each other daily - each win is a team win. Datadogs solve tough problems innovate pragmatically and grow together. We promote from within provide mentorship and opportunities for career development and support our colleagues in the process. Best of all? We truly love what we do.
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Datadog Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them and their team.
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