Technical Account Manager (TAM)

• Understand customer business and security objectives and apply technical expertise to drive succesful outcomes
• Serve as the technical owner for assigned accounts supporting both planning and execution needs
• Go beyond break/fix support by helping shape customer strategy and long-term security programs
• Meet regularly with customers to review system health best practices upcoming releases and program progress
• Act as the advocate and voice of the customer within Rapid7 ensuring requirements are understood across teams
• Direct crisis and incident response by coordinating with Customer Success Support and Engineering teams
• Maintain deep technical knowledge of Rapid7's product offerings and mentor others on best practices
• Demonstrate and exemplify Rapid7's Core Values:
  
  • Bring You: Embracing individuality authenticity and diverse perspectives to foster an inclusive environment.
  • Be an Advocate:Serving as champions for customers the community and the broader digital world advocating for better security.
  • Impact Together: Collaborating sharing knowledge and acting as a team to create meaningful results.
  • Never Done: Fostering a mindset of continuous learning growth and improvement.
  • Challenge Convention: Encouraging innovation and pushing boundaries to find new better ways to solve cybersecurity challenges.
• Travel up to 10% to meet with customers onsite

• 7+ years of experience in a TAM professional services solutions engineer or technical support role with exposure to networking and security technologies
• Strong account management and project management skills
• 4+ years of hands-on Linux experience including supporting Linux-based applications
• 3+ years of networking experience
• Excellent communication and customer service skills both written and verbal
• Adaptability and eagerness to learn new technologies
• Collaborative mindset with the ability to make independent decisions
• Proven problem-solving skills and ability to define solutions for complex challenges
• A strong commitment to driving positive material impact on the business demonstrated through a customer-centric mindset.

• Industry certifications such as CISSP CSP CEH Security+ or OSCP
• SQL experience (required baseline)
• Familiarity with scripting languages
• Familiarity with Cloud Security (AWS AZURE GCP)
• Proficiency with Rapid7 or similar cybersecurity products
• Penetration testing experience
• 3+ years of direct security experience

What We Do

At Rapid7 our vision is to create a secure digital world for our customers our industry and our communities. We do this by harnessing our collective expertise and passion to challenge what’s possible and drive extraordinary impact. We’re building a dynamic and collaborative workplace where new ideas are welcome. Protecting 11000+ customers against bad actors and threats means we’re continuing to push the envelope - just like we’ve been doing for the past 20 years. If you’re ready to solve some of the toughest challenges in cybersecurity we’re ready to help you take command of your career. Join us.

Why Work With Us

With our products research and open source communities we’re building a secure digital future for everyone. This means constantly learning and evolving in an industry that’s anything but stagnant. You’ll be faced with tough challenges and given the support to find creative solutions that drive our business and your career forward.

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