Technical Account Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Account Manager in United States.

This is an exciting opportunity for a customer-focused cybersecurity professional to serve as a trusted technical advisor for enterprise clients in a fast-paced and highly innovative environment. In this role, you will build long-term customer relationships while supporting complex network security infrastructures, technical projects, and product adoption initiatives. You will collaborate closely with cross-functional teams including support, engineering, product management, and sales to ensure customer success across the full lifecycle. The position combines hands-on technical expertise with strategic account management, offering exposure to advanced cybersecurity technologies and enterprise-scale environments. Ideal candidates are proactive problem-solvers who thrive in client-facing roles, enjoy balancing multiple priorities, and are passionate about delivering exceptional technical guidance and service. This role also offers strong opportunities for continuous learning, certification growth, and career advancement within a collaborative technology-driven culture.

• Serve as the primary technical advisor and advocate for assigned customers, ensuring strong engagement, satisfaction, retention, and product adoption.
• Manage customer relationships across technical support, professional services, training, and product-related initiatives.
• Provide project leadership for customer programs, ensuring successful execution of implementation, upgrades, and ongoing optimization efforts.
• Collaborate with support, product management, R&D, and sales teams to address customer technical issues and drive timely resolutions.
• Deliver hands-on technical assistance including troubleshooting, system health checks, software upgrades, monitoring activities, and user/device management.
• Communicate proactively with customers regarding ticket status, release schedules, upgrade recommendations, and trending issues.
• Guide customers through beta programs, new feature adoption, and best-practice implementation strategies.
• Document deployment methodologies, operational best practices, and recommended technical solutions for customer environments.
• Maintain deep knowledge of the product suite, network security technologies, and infrastructure design best practices.
• Balance multiple customer engagements simultaneously while ensuring consistent communication, prioritization, and successful outcomes.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related technical field.
• 5+ years of experience in technical account management, technical project management, professional services, or similar customer-facing technical roles.
• 3+ years of experience designing, implementing, troubleshooting, and supporting complex network infrastructures, including software-defined and virtual networks.
• Strong knowledge of network security, client-server applications, Unix/Linux administration, and software troubleshooting processes.
• Experience applying software upgrades, security patches, and maintaining infrastructure performance and stability.
• At least one active technical certification such as CCNA or equivalent, with willingness to pursue additional certifications annually.
• Excellent communication and relationship-building skills with the ability to engage technical teams, managers, and executive stakeholders including CIOs, CISOs, and CTOs.
• Strong analytical thinking, organizational skills, and ability to manage multiple customer priorities simultaneously.
• Experience with enterprise cybersecurity environments and modern infrastructure design methodologies.
• Italian language skills are strongly preferred.

Benefits:

• Competitive compensation package based on experience and qualifications.
• Remote work flexibility with opportunities for periodic onsite customer visits.
• Career growth opportunities within an innovative and rapidly evolving cybersecurity environment.
• Exposure to advanced network security technologies and enterprise-scale customer projects.
• Ongoing professional development support and certification opportunities.
• Collaborative culture focused on innovation, learning, and customer success.
• Opportunity to work alongside cross-functional technical experts and industry leaders.
• Inclusive workplace committed to diversity, equity, and equal opportunity employment.