Technical Lead

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Lead in United States.

This role is designed for a technically skilled professional who thrives on solving complex problems while supporting operational excellence. You will serve as a key technical resource for both internal teams and clients, providing expertise to optimize workflows, ensure adoption of solutions, and deliver seamless service. The position combines hands-on troubleshooting, configuration management, and analytical reporting with client engagement and training. You will play a pivotal role in enhancing system efficiency, supporting SaaS platforms, and contributing to the development of best practices. This is an opportunity to impact customer success directly in a fast-growing, mission-driven environment with a focus on healthcare technology.

• Provide day-to-day technical support and act as a trusted advisor to operational contacts.
• Apply clinical workflow knowledge to optimize system configurations and improve outcomes.
• Partner with clients to drive adoption, deliver training, and recommend configuration enhancements.
• Manage escalated issues, resolve complex technical requests, and document solutions thoroughly.
• Utilize reporting and analytics tools to prepare insights for business reviews and internal stakeholders.
• Contribute to product documentation, process improvements, and best practice guidelines.
• Deliver tier-three support and collaborate on product feedback and enhancement initiatives.

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Requirements:

• Bachelor’s degree or equivalent experience in a relevant field.
• 2+ years supporting SaaS customers or troubleshooting technical workflows; healthcare or clinical workflow experience preferred.
• 1+ year experience with solution implementation or technical support for enterprise clients preferred.
• Strong technical problem-solving skills and ability to manage multiple priorities under pressure.
• Excellent written and verbal communication, relationship-building, and customer service abilities.
• Proficiency with reporting tools (e.g., Looker) is a plus.
• Adaptable, self-motivated, and committed to professional growth.
• Ability to travel occasionally (less than 10%).

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Benefits:

• Remote-first work environment with flexible arrangements.
• Health, dental, vision, life, and disability insurance available from day one.
• 401(k) plan with employer match and immediate vesting.
• 17 company holidays, 2 floating holidays, plus competitive paid time off.
• Opportunities for internal advancement and career development.
• Work in a mission-driven team focused on improving patient care and healthcare workflows.