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Scale's Public Sector customer base is growing rapidly and you will ensure that these customers become passionate lifelong Scale partners. As a member of our Public Sector Delivery team you are a catalyst willing to go deep get technical and drive change. You are the ultimate hands-on leader triaging customer issues and support using data and analytics to align internal resources around Scale’s hardest problems and driving the creation of tools that add direct value to Scale’s Public Sector customers. All of this serves an ultimate goal of delivering outsized value in supporting our Public Sector customer’s AI/ML objectives.
Your natural inclination is to dive into both technology and organizational processes to craft effective solutions and gain efficiencies. You are biased towards finding not just one-off solutions but repeatable and scalable ways to ensure we continually deliver on customer objectives. You have a track record of driving technical projects to completion and stewarding lasting organizational change. And you are naturally empathetic have high EQ and excel at building long-term relationships through diligent problem solving domain competence and thoughtful strategic discussions
You will:
- Drive innovation and transformation by diving deep into technical and operational challenges solving undefined problems and delivering impactful solutions for Public Sector customers
- Leverage technical concepts tools and expertise to create solutions from scratch or drastically improve existing solutions
- Use data analytics and technical expertise to align internal resources and create tools that directly add value to customers in the public sector space
- Transition AI/ML technologies and processes into working Public Sector products / solutions even when requirements are undefined or ambiguous
- Partner with engineering operations and other public sector teams to build and deliver AI systems tailored to unique government use cases in the computer vision and generative AI domains
- Lead a cross-functional team to exceed the customer’s AI/ML objectives
- Manage the long-term health of the customer base by identifying and preempting areas of risk or concern
- Strategically identify ways we can make customer success repeatable and solve issues for future customers
- Address engineering problems alongside the product development teams
Must Haves:
- An active TS/SCI clearance (Full Scope Polygraph is a nice to have)
- 3+ years of experience succeeding in stakeholder management or customer-facing role
- A technical background (education or professional experience with CS Economics Statistics Engineering)
- A deep understanding of ML operations process
- A track record of structured analytics-driven problem-solving
- Excellent verbal and written communication skills
- Ability to be forward deployed and willingness to travel at least 25% of the time (50% travel is a nice to have)
We have a diverse team with a variety of skill sets many have:
- 10+ years of professional experience often in a customer-facing technical program management role in industry or government.
- Prior experience at an API technology company and / or managing technical customers using an API
- Proficiency in Python SQL or other programming languages
Compensation packages at Scale for eligible roles include base salary equity and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position and may be inclusive of several career levels at Scale; it will be determined during the interview process based on work location and additional factors including job-related skills experience qualifications interview performance and relevant education or training. Scale employees in eligible roles are also granted equity based compensation subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process and confirm whether the hired role will be eligible for equity grant. You'll also receive benefits including but not limited to: comprehensive health dental and vision coverage retirement benefits a learning and development stipend and generous PTO. Additionally this role may be eligible for additional benefits such as a commuter stipend.
PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.
About Us:
At Scale our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models and help enterprises and governments build deploy and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta Ernst & Young Mayo Clinic Time Inc. the Government of Qatar and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.
We believe that everyone should be able to bring their whole selves to work which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability status gender identity or Veteran status.
We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability please contact us at [email protected]. Please see the United States Department of Labor's Know Your Rights poster for additional information.
We comply with the United States Department of Labor's Pay Transparency provision.
PLEASE NOTE: We collect retain and use personal data for our professional business purposes including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs provide our services and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.
Skills Required
- Active TS/SCI security clearance
- Full Scope Polygraph
- 3+ years of experience in stakeholder management or customer-facing role
- Technical background (education or professional experience in CS Economics Statistics Engineering)
- Deep understanding of ML operations (MLOps) process
- Track record of structured analytics-driven problem-solving
- Excellent verbal and written communication skills
- Ability to be forward deployed and willingness to travel at least 25% of the time
- 10+ years of professional experience in a customer-facing technical program management role (common among team)
- Prior experience at an API technology company or managing technical customers using an API
- Proficiency in Python SQL or other programming languages
Scale AI Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Scale AI and has not been reviewed or approved by Scale AI.
- Healthcare Strength—Healthcare coverage is described as comprehensive across medical dental and vision with flexibility to choose plans that fit individual or family needs. A monthly wellness stipend further supports physical and mental wellbeing expenses.
- Equity Value & Accessibility—Equity-based compensation is included in eligible packages positioning ownership as a meaningful component of total rewards for many full-time roles. An employee stock purchase plan also provides an additional pathway to participate in potential upside.
- Leave & Time Off Breadth—Paid time off is positioned as generous with a flexible policy intended to support recharging and burnout prevention. Paid holidays and paid sick days are also part of the time-off offering.
Scale AI Insights
What We Do
Scale accelerates the development of AI applications by helping machine learning teams generate high-quality ground truth data. Our advanced LiDAR image video and NLP annotation APIs allow machine learning teams at companies like OpenAI Lyft Pinterest and Airbnb focus on building differentiated models vs. labeling data.
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