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Model this offer in the calculatorJob description
MongoDB Technical Services Engineers for Named Accounts as part of the Premium Services team within Technical Services will use their exceptional problem solving and customer service skills along with their deep technical experience to advise customers and solve their complex MongoDB problems.
They are experts in one or more components of the MongoDB ecosystem - database server drivers our management suite and services such as Cloud Manager (the online product we developed for customers for automation backup monitoring and analysis of their MongoDB systems) and MongoDB Atlas. Our engineers combine their MongoDB expertise with passion initiative teamwork and a great sense of humor to achieve exceptional results for our customers.
We're looking to speak with candidates based in San Francisco or Palo Alto for our hybrid working model.
Cool things you’ll doMongoDB is on a mission to change the way people think about databases. Along the way our customers encounter questions and issues about how our approach to databases works for their use cases. In Technical Services it's our job to help these people.
You'll be primarily working alongside a handful of our largest enterprise customers - building a relationship intimately guiding their use of MongoDB products and services coordinating the resolution of their complex issues - answering questions on architecture performance recovery security and everything in between. You'll be an expert resource on best practices for running MongoDB at scale whatever that scale may be. You'll be an advocate for customers' needs - interfacing with our product management and development teams on their behalf.
What you needYou should have 7+ years of database industry experience deploying and managing operational production databases at scale both on premise and in the cloud. We encourage you to apply even if you’ve never used MongoDB before. We consider all candidates with an eye for those who are self-taught insatiably curious and multi-faceted.
It’s crucial for every candidate to check off at least 50% of these boxes:
- Experience building and maintaining complex mission-critical production database systems
- Monitoring and Alerting
- Backup and Recovery
- Security
- Data modeling and schema design
- Performance tuning
- Solutions architecture
- Understanding of and experience with Cloud architectures specifically: Google Cloud Platform (GCP) Microsoft Azure or Amazon Web Services (AWS)
- Customer management - passionate about being in a customer-facing technical role showcasing ownership of technical success and prioritizing customer work
- Stakeholder management - experienced in communicating effectively and in a timely manner with various stakeholders on matters important to them internally and externally influencing decisions and calibrating communication style for different audiences
- Systems engineering experience including Linux performance memory management I/O tuning configuration security networking clusters and troubleshooting
- Should have a good understanding of Networking concepts and protocols (DNS TCP/IP SSL/TLS etc.)
- Storage engineering experience including NAS SAN SSD multi-pathing and caching
- Experience analyzing issues holistically from the application tier through the database down to the storage
- Genuine desire to help people
- Ability to think on your feet remain calm under pressure and solve problems in real-time
- Able to read code with basic coding/scripting ability in one or more languages: Java Python Ruby C C++ C# Javascript node.js Go etc.
- Desire and ability to rapidly learn a wide variety of new technical skills
- Strong teamwork
- Willingness and ability to get help from team members when required and the good judgment to know when to seek help
- Ability to work independently as well as cross-functionally to ensure customer needs are being met
- Experience managing large scale databases (e.g. RDBMS NoSQL)
- Experience with authentication systems such as LDAP Kerberos AD
- Experience using or managing MongoDB
- In 3 months you’ll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training
- In 6 months you will be comfortable working frontline with our customers. You will also complete the MongoDB Certified DBA Associate exam
- Within 6-12 months you will be a part of the Premium Services team within Technical Services and you will be expected to be the primary point of contact for customers and be managing their MongoDB needs independently
MongoDB is built for change empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era enabling builders to create transform and disrupt industries with software. MongoDB’s unified data platform the most widely available globally distributed data platform on the market helps organizations modernize legacy workloads embrace innovation and unleash AI. Our cloud-native platform MongoDB Atlas is the only globally distributed multi-cloud data platform and is available across AWS Google Cloud and Microsoft Azure.
With offices worldwide and over 67000 customers including 75% of the Fortune 100 and AI-native startups relying on MongoDB for their most important applications we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment guiding how and why we make decisions show up for each other and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups to fertility assistance and a generous parental leave policy we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability please inform your recruiter.
MongoDB Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Req ID: 2273485607
MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set experience qualifications and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity participation in the employee stock purchase program flexible paid time off 20 weeks fully-paid gender-neutral parental leave fertility and adoption assistance 401(k) plan mental health counseling access to transgender-inclusive health insurance coverage and health benefits offerings. Please note the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates.
Skills Required
- 7+ years database industry experience deploying and managing production databases
- Experience building and maintaining mission-critical production database systems (monitoring and alerting)
- Backup and recovery for production databases
- Database security experience
- Data modeling and schema design
- Performance tuning of databases
- Solutions architecture for database systems
- Experience with cloud architectures (GCP Azure or AWS)
- Customer-facing technical experience and customer management
- Stakeholder management and effective communication with diverse audiences
- Systems engineering experience (Linux performance memory I/O tuning configuration clustering troubleshooting)
- Understanding of networking concepts and protocols (DNS TCP/IP SSL/TLS)
- Storage engineering experience (NAS SAN SSD multi-pathing caching)
- Ability to analyze issues holistically from application through database to storage
- Ability to read code and basic scripting in one or more languages (Java Python Ruby C C++ C# JavaScript Node.js Go)
- Strong teamwork and ability to work independently and cross-functionally
- Experience managing large scale databases (RDBMS NoSQL)
- Experience with authentication systems such as LDAP Kerberos Active Directory
- Experience using or managing MongoDB
What the Team is Saying
MongoDB Compensation & Benefits Highlights
- Healthcare Strength—Health coverage includes an employee-only option with no paycheck deductions in at least one plan employer HSA contributions and free One Medical membership indicating strong medical and wellness support.
- Parental & Family Support—Paid parental leave and generous reimbursement for fertility adoption and surrogacy—along with parenting support resources—signal a robust family-building package.
- Leave & Time Off Breadth—A flexible/unlimited PTO policy for U.S. employees alongside company holidays supports meaningful time away from work.
MongoDB Insights
What We Do
The database market is big. How big? Well according to IDC it’ll reach $153 billion by 2027. And MongoDB is at the forefront of that innovation with thousands of customers across the globe. We empower developers and businesses to build and deploy the applications they want wherever they want.
Why Work With Us
We are ambitious. We are passionate about creativity. And we believe the best paths are the ones we have yet to forge.
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MongoDB Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
MongoDB provides multiple working model options for our employees including the flexibility to work from home to opportunities for collaboration and social interaction in a MongoDB office.
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