Technical Services Manager

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

Job Title: Technical Services Manager

Business Unit: Protein Diagnostics (PDX), Italy

Location/Division Specific Information

The Binding Site Group, a part of Thermo Fisher Scientific, is a global leader in specialty diagnostics, provides diagnostic assays and instruments to improve the diagnosis and management of blood cancers and immune system disorders.

Discover Impactful Work:

We are seeking a highly motivated and experienced Technical Service Manager to be responsible for our field service, field applications and technical support operations in Italy. If you are a passionate and dedicated individual with a consistent track record in field service/applications management, we encourage you to apply.

A day in the Life:

• Lead an impactful team of field service engineers and applications specialists. Recruit, train, and develop our talent.
• Ensure timely and effective delivery of technical support, maintenance, upgrade and repair services for our installed base.
• Coordinate the installation planning for our in vitro diagnostics systems in customer labs.
• Build and maintain positive relationships with customers - understanding their needs and addressing these promptly and expertly.
• Support the team, leading efforts to diagnose and troubleshoot technical issues, providing solutions that meet customer requirements.
• Provide support for public tenders and other revenue-generating activities, providing technical expertise.
• Reporting: Prepare and reports on field service activities, proactively monitor and act on key performance metrics.
• Manage local inventory levels of spare parts and consumables
• Collaborate closely with key partners across the business, including Global Services, Sales and Marketing, Quality Assurance, and Logistics.
• Implement and maintain quality procedures to ensure compliance with regulatory standards and company policies

Keys to Success:

Education

• Bachelor's degree in a relevant field (e.g., biomedical engineering, clinical laboratory science)

Experience

• Proven experience in field service or field applications management - ideally within the IVD industry
• Strong technical knowledge of in vitro diagnostics equipment
• Experience in project management, including planning, scheduling, and resource prioritization is desirable

Knowledge, Skills, Abilities

• Proven track record of leading field-based service teams
• Excellent communication and interpersonal skills
• Strong technical proficiency, problem-solving and decision-making abilities
• Fluency in Italian and English - written and verbal.

Physical Requirements / Work Environment

• Ideally based in Lombardi with ability to travel to customer sites (up to 30%)

Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!