Technical Specialist CRM

We are looking for a highly motivated technically strong Technical Specialist to join our internal applications and platform engineering team. This individual will contribute to the design development and support of business-critical systems used by global stakeholders. The role spans CRM enhancement mobile app development and AI feature integration- requiring a mix of full-stack engineering and cross-functional collaboration.

You’ll partner with our platform and Sales Tech teams to build scalable secure and maintainable tools that improve sales productivity and simplify business workflows.

Key Responsibilities

1. Application Development & Support

• Develop optimize and maintain internal web applications including dashboards and internal CRM tooling.
• Contribute to backend logic and automation workflows.
• Design and maintain system integrations via RESTful APIs and ETL Workflows and automate data synchronization across platforms.
• Work closely with the platform team to ensure scalable architecture robust monitoring and secure deployments.

1. Mobile App Development

• Build and extend mobile app(s) to extend internal tool functionality to field users.
• Lead packaging testing and deployment of mobile apps to public or enterprise app stores.

1. AI & Workflow Automation

• Partner with internal stakeholders to prototype and implement AI-powered features including natural language processing retrieval-augmented generation (RAG) and smart suggestions within internal systems.
• Integrate vendor-led pilots and beta tools into internal workflows where applicable.

1. Collaboration & Operations

• Collaborate cross-functionally with analysts sales ops and engineering peers to translate business needs into well-scoped technical solutions.
• Respond to user support requests conduct root cause analyses and implement long-term fixes.
• Contribute to internal documentation system diagrams and knowledge transfer across the team.

Required Qualifications

• Bachelor’s degree (Master’s) or foreign equivalent in Computer Science or a related field (STEM).
• Strong problem-solving skills ability to debug complex issues across stack layers.

Nice to Haves

• Proficiency in TypeScript and Python.
• Solid understanding of REST APIs JSON authentication protocols (OAuth2 API keys etc.).
• Familiarity with mobile app development frameworks (e.g. React Native Capacitor or native Android/iOS).
• Understanding of AI/ML concepts especially NLP or information retrieval techniques.
• Exposure to data governance security and enterprise architecture best practices.

We are an equal-opportunity employer and do not discriminate because of race color religion sex national origin ancestry marital status veteran status age disability sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.

What We Do

InterSystems builds the software that makes complex systems work—reliably securely and at scale. For more than 45 years we’ve been the information engine behind some of the world’s most mission-critical applications in healthcare government and business. Our data management integration and analytics technologies help organizations connect disparate systems turn data into insight and deliver better outcomes. From enabling interoperable healthcare and advancing clinical care to powering national infrastructure and large-scale enterprise systems our technology is used every day by millions of people in more than 80 countries. What sets InterSystems apart is not just what we build but how we build it. We focus on long-term innovation deep engineering excellence and solving hard problems that truly matter. Our teams work closely with customers to tackle real-world challenges—often behind the scenes but always at the heart of what keeps essential systems running. If you’re motivated by meaningful work technical depth and the opportunity to have a global impact you’ll find it here.

Why Work With Us

Because we are a profitable privately-held software company we place our clients first in everything we do. You’ll work on meaningful complex problems alongside deeply curious experts in a culture that values learning ownership and long-term growth—without the pressure of quarterly Wall Street demands.

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