Technical Support Consultant

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Consultant based in India.

This is an exciting opportunity for a technically skilled professional to provide advanced application and product support within a global, customer-centric environment. The role focuses on diagnosing and resolving complex technical issues, collaborating with cross-functional teams, and ensuring seamless support for mission-critical software solutions. You will work closely with international clients, leveraging your expertise in SQL Server, Windows environments, and healthcare integrations to deliver exceptional service experiences. The position offers exposure to diverse technologies and complex customer ecosystems while providing significant opportunities for learning and professional growth. Ideal for problem-solvers with strong analytical abilities, this role combines technical depth with meaningful customer interaction in a fully remote setting.

• Provide advanced technical support to customers through multiple channels, including phone, email, and online communication platforms.
• Diagnose, troubleshoot, and resolve complex product, application, and system-related issues in customer environments.
• Investigate technical incidents related to software functionality, system configurations, SQL Server, Windows Server environments, and healthcare integrations.
• Perform root cause analysis using logs, tracing tools, and collaboration with internal technical and development teams.
• Manage and resolve issues related to healthcare interfaces and data exchanges, including HL7 integrations.
• Document customer issues, troubleshooting steps, and resolutions in accordance with service management processes and SLA requirements.
• Maintain accurate records of support activities and contribute to knowledge base documentation to improve team efficiency and knowledge sharing.
• Collaborate with product development teams to communicate customer feedback, identify product enhancements, and support issue resolution.
• Stay informed about product updates, design changes, emerging technologies, and new solution offerings.
• Participate in after-hours, holiday, and on-call support rotations as required to ensure continuous service availability.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent technical experience.
• Minimum of 3 years of experience in software application support, technical support, or a related domain.
• Strong hands-on experience writing and executing complex SQL and T-SQL queries using Microsoft SQL Server.
• Practical experience troubleshooting Microsoft Windows Server and SQL Server environments.
• Understanding of software development lifecycle (SDLC) principles and software support methodologies.
• Experience diagnosing technical issues through log analysis, tracing tools, and structured root cause analysis techniques.
• Familiarity with healthcare interfaces and standards, particularly HL7, is highly desirable.
• Proven experience supporting international customers across multiple regions and time zones.
• Strong analytical, troubleshooting, and problem-solving skills with the ability to handle complex technical environments.
• Excellent communication and interpersonal skills, with a strong customer-focused mindset.
• Ability to work independently while also collaborating effectively within cross-functional teams.
• Strong organizational and multitasking abilities, with the capability to prioritize competing demands and consistently meet deadlines.
• Flexibility to work across various shifts and participate in on-call support schedules as required.

Benefits

• Competitive compensation package aligned with experience and industry benchmarks.
• Fully remote work environment, offering flexibility and improved work-life balance.
• Exposure to global customers and diverse technology ecosystems.
• Opportunity to work with advanced technologies, including SQL Server, Windows Server, and healthcare integration platforms.
• Supportive and collaborative work culture that encourages learning, innovation, and professional growth.
• Long-term career development opportunities within a stable and expanding technology environment.
• Access to training programs, skill development initiatives, and exposure to multiple industries and business domains.
• Flexible work arrangements and employee-focused policies designed to support wellbeing and productivity.
• Inclusive and diverse workplace committed to equal opportunities and professional advancement.