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3 Locations
Hybrid
60K-90K Annually
Junior
Artificial Intelligence • Fintech • Software
The First Accounting Transformation Platform Powered by AI Agents
The Role
Provide hands-on technical support for FloQast integrations owning L1–L3 cases troubleshooting APIs and authentication configuring customer environments using tools like Postman and log/session replay collaborating cross-functionally contributing knowledge-base articles and driving successful integration outcomes for customers.
Summary Generated by Built In
As a Technical Support Engineer (Integrations) you will unblock customers facing technical obstacles across FloQast’s Accounting Transformation Platform and expansive ecosystem of integrations. Customers around the globe rely on FloQast for business‑critical processes spanning Accounting AI Audit Compliance Finance IT and more. This essential customer‑facing role ensures successful integration outcomes by engaging directly with IT Financial System Admins and other end‑users and frequently collaborating with fellow TSEs Professional Services Partnerships Customer Success R&D Sales and beyond. You’ll leverage deep product knowledge across prebuilt and custom APIs to troubleshoot issues to resolution perform hands‑on technical engagements and guide customers to maximum success on FloQast.
This role has a requirement of working in office 3 days per week (Tuesday - Thursday).
*Visa sponsorship is NOT available at this time
What You’ll Do
- Own support cases from customers applying proper prioritization and delivering clear and effective solutions via appropriate communication channels (primarily email and screen share)
- Troubleshoot error messages and unexpected behaviors unblocking customers by identifying root causes and sharing technical resolutions.
- Perform technical configuration work to optimize customer environments ensuring successful outcomes aligned with platform best practices and client specifications.
- Handle a range of L1 L2 and L3 support cases related to assigned Solution(s) and SME specialization(s) with a specific focus on integrations such as ERPs Cloud Storage Providers SSO Identity Providers Subledgers Banks etc.
- Develop expertise in assigned SME areas progressively deepening knowledge in specialized product features.
- Utilize internal admin tools (Super) to retrieve and modify account data (CRUD operations) and provide hands-on assistance within customer environments.
- Leverage technical tools like session replay log analysis developer tools and API clients (e.g. Postman) to perform deep-dive troubleshooting.
- Contribute to Knowledge Base articles in association with Product and Education teams ensuring documentation remains current and valuable for both customers and AI enablement.
- Participate in daily standups with support peers to discuss active tickets and collaborate on solutions.
- Monitor and contribute to internal Slack discussions assisting cross-functional peers with complex cases and sharing insights from assigned SME area(s).
- Engage in cross-functional stakeholder meetings for SME assignments to provide feedback on release previews roadmap direction and defect prioritization.
- Lead or contribute to special projects and initiatives as assigned leveraging expertise and creative problem-solving skills to help the department and company achieve their goals.
What You’ll Bring
- 2+ years of experience in Technical Support IT or a related technical field.
- High EQ with the ability to assess customer urgency and deliver accurate timely and empathetic support.
- Ability to apply critical thinking to troubleshoot diagnose and resolve customer-reported technical issues.
- Strong technical aptitude with the ability to quickly gain proficiency in complex products including rapidly evolving features across an innovative platform.
- Strong written and verbal communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
- Team-first attitude and experience working cross-functionally with Engineering Product Customer Success etc.
- Proven ability to multi-task prioritize and manage time effectively in a fast-paced environment.
Nice To Haves/Other
- Experience working in a B2B SaaS environment particularly in fintech or enterprise software.
- Experience with ticketing systems (e.g. Zendesk Salesforce JIRA) for case management and escalation processes.
- Experience troubleshooting cloud-based platforms or enterprise applications particularly ERPs or other accounting/finance tools.
- Familiarity with basic database querying (SQL) API troubleshooting or data integration concepts.
- Knowledge of authentication protocols (OAuth SAML SSO) and file transfer mechanisms (SFTP REST APIs).
- Hands-on experience with AI-powered support tools automation strategies or chatbot-driven ticket deflection.
- Familiarity with session replay or log analysis tools for debugging customer issues.
- Degree in a relevant field such as Information Systems Information Technology Business Finance Accounting Engineering Communications Technical Writing or a related discipline.
- Multi-language support experience (e.g. bilingual English-German)
#LI-Hybrid
#BI-Hybrid
#LI-JP1
The base pay range for this position is $60000- $90000. Compensation is not limited to base salary. FloQast values our Total Rewards and offers a competitive and elaborate Benefits Package including but not limited to Medical Dental Vision Family Forming benefits Life & Disability Insurance and Unlimited Vacation.
FloQast reserves the right to amend change alter and revise pay ranges and benefits offerings at any time. All applicants acknowledge that by applying to this position you understand that this specific pay range is contingent upon meeting the qualifications and requirements of the role and for the successful completion of the interview selection and process. It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role.
About FloQast:
FloQast is the leading AI-powered Accounting Transformation Platform uniquely built by former accountants for accountants. We automate complex recurring accounting workflows—transforming preparers into strategic reviewers and relieving accountants from tedious manual work. Our cloud-based solution is trusted by over 3500 world-class accounting teams including Lululemon Doordash and the MLB to drive collaboration and financial accuracy. Driven by a mission to continuously elevate the profession FloQast is redefining both the practice and the perception of accounting on a global scale.
Our values act as a guiding compass shaping every decision we make and are non-negotiable particularly in our hiring process. Alongside our employees partners and customers we embody these values every day:
Unwaveringly Authentic
Ambitious with Integrity
Empowered to Grow
Committed to Collaboration
Customer Obsessed in All Ways
FloQast is regularly rated as a Best Place to Work!
- Inc. Magazine’s Best Workplaces in 2025 2024 2023 2022 and 2021
- Best Places to Work by LA Business Journal since 2017 (that’s 9 years!)
- Built In’s Best Place to Work in Los Angeles 7 years in a row!
Because we are Customer Obsessed in All Ways check out what our customers have to say about FloQast on G2 Crowd.
If this aligns closely with what you are looking for hit “Apply” and come join our growing team!
FloQast Inc is committed to operating fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment free from discrimination on the basis of religion race sex age sexual orientation disability color ethnic or national origin or any other classification as may be protected by applicable law. We aim to recruit the right people for the jobs we have to offer and to assess applications on the basis of relevant skills education and experience. We welcome people of different backgrounds experiences abilities and perspectives. We are an equal opportunity employer and strive to provide a professional and welcoming workplace for all employees.
Link to FloQast Recruiting AI Usage Policy
Skills Required
- 2+ years of experience in Technical Support IT or a related technical field.
- High emotional intelligence to assess customer urgency and deliver empathetic support.
- Ability to troubleshoot diagnose and resolve customer-reported technical issues using critical thinking.
- Strong written and verbal communication skills to explain technical concepts to technical and non-technical audiences.
- Team-first attitude with cross-functional collaboration experience (Engineering Product Customer Success).
- Proven ability to multi-task prioritize and manage time effectively in a fast-paced environment.
- Work in-office three days per week (Tuesday–Thursday).
- Experience in B2B SaaS fintech or enterprise software environments.
- Experience with ticketing systems (e.g. Zendesk Salesforce JIRA).
- Experience troubleshooting ERPs cloud platforms or accounting/finance applications.
- Familiarity with basic SQL API troubleshooting and data integration concepts.
- Knowledge of authentication protocols (OAuth SAML SSO) and file transfer mechanisms (SFTP REST APIs).
- Hands-on experience with session replay log analysis tools or AI-powered support tools.
- Degree in Information Systems IT Business Finance Accounting Engineering Communications Technical Writing or related field.
- Multi-language support experience (e.g. bilingual English-German).
What the Team is Saying
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FloQast Compensation & Benefits Highlights
- Healthcare Strength—Multiple medical plan options some 100% employer‑paid plus dental and vision alongside HSA/FSA critical illness/accident disability and free online therapy indicate comprehensive coverage. The breadth of employer‑paid protections like life and disability further reinforces accessible healthcare support.
- Parental & Family Support—Paid parental leave commonly referenced as 16 weeks for birthing parents and 12 weeks for non‑birthing parents combined with fertility support (Carrot) adoption assistance and a subsidized SNOO rental demonstrate strong family‑forming support. Return‑to‑work programming and childcare‑oriented events add practical help for parents.
- Leave & Time Off Breadth—“Unlimited” PTO sick time paid holidays and companywide “Catch‑Up Days” provide multiple avenues for rest and recharge beyond statutory time off. The inclusion of wellness and mental‑health days further expands time‑off flexibility.
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The Company
HQ: Los Angeles CA
800 Employees
Year Founded: 2013
What We Do
By automating and streamlining common accounting workflows to make them more efficient FloQast is where accounting teams want to work so they can focus on what matters most even when that’s just logging off on time. Whether automating reconciliations documentation requests or streamlining recurring accounting processes such as the month-end close financial reporting or payroll FloQast's platform enhances the way accounting teams already work to help them operate more efficiently.
Why Work With Us
Our cloud-based AI-enhanced software is trusted by more than 3000 accounting teams including those at Twilio Gong Instacart and The Golden State Warriors - and still growing! We aspire to forever elevate accounting and improve both the practice and perceptions of the profession.
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FloQast Teams
Leadership Team
About our Teams
FloQast Offices
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