Technical Support Engineer - US

As a Technical Support Engineer, you will report to the US Technical Support Manager, and resolve unique and interesting technically-focused customer issues, while working across departments to improve our customer experience.

You are someone who values growth opportunities. You will work with other Technical Support Engineers to creatively solve customer problems, while honing your technical skills. You are committed to equity and inclusion, and motivated to work with a team that embraces and celebrates diversity.

LaunchDarkly is a growing software company with a bold mission carried out by a diverse team of employees, and we're looking for someone like you to help us continue to grow. We provide a great compensation package including equity and benefits (including medical, dental, and vision), work flexibility (remote-friendly), and excellent salaries.

We believe every software team can benefit from using flags and improved feature management practices, and we want your help making that vision reality. So if you're curious and excited about improving the lives and work of software developers around the world, this role will be a great fit!

• Become a technical expert on the LaunchDarkly platform (including SDKs)

• Troubleshoot and resolve customer issues

• Work with engineering to resolve customer bugs

• Help grow and expand the team, contributing to hiring, onboarding, process, knowledge, and more

• Use development time to grow and contribute beyond your daily customer work

• 2 or more years of experience working with customers

• Knowledge of programming and its core concepts, including fluency with at least one programing language (e.g., Node, PHP, Java)

• Passion for learning, and applying that knowledge to solving customer issues and advocating for their success

• Prefer working hours of 8-5 Pacific

Pay:

Target pay range for a Level P2 in San Francisco/Bay Area: $89,000 - $105,000* 

*Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.

LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, degree level, and location.

One of our company values is 'Widen the Circle'. Which means we seek out diversity of perspectives to get better results. We understand everyone has their own unique talents and experiences. We encourage you to apply to this role even if you don’t think you meet 100% of the qualifications outlined above. We can find out together if it's the right match for your skillset.

Do you need a disability accommodation?

Fill out this accommodations request form and someone from our People Operations team will contact you for assistance.