Technical Support Representative Tier II

Company Overview

Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home. 

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.

Présentation de l'entreprise

Motorola Solutions est là pour nos clients lorsque tout est en jeu. Dans les moments extrêmes - lorsqu'un ouragan se pose ou lorsqu'un incendie se déclare. Et dans les moments de tous les jours - lorsqu'un colis arrive juste à temps pour les vacances ou lorsqu'un enfant ne manque pas le bus scolaire afin de rentrer chez lui.

Nous unifions voix, données, vidéo et analytique dans un écosystème intégré afin de permettre aux individus, aux entreprises et aux communautés de travailler ensemble de manière puissante. Pour aider les gens à prendre de meilleures décisions, à agir avec confiance et à donner le meilleur d'eux-mêmes dans les moments qui comptent. Apportez votre passion, votre potentiel et vos talents à Motorola Solutions et entrez dans une carrière qui compte.

Department Overview

Envysion, now a Motorola Solutions company, is a leading provider of enterprise video security and business analytics solutions for the quick-service restaurant and retail industries.
Envysion's cloud-based solution integrates video systems with sales data to proactively identify potentially fraudulent transactions and optimize operations without the need to monitor hours of video footage.
Job Description

We are seeking a Technical Support Rep Tier II to join our Technical Support team. This position will assist customers and other agents by phone with troubleshooting and incident creation to resolve software and hardware issues.

Ideal candidates will possess excellent customer service skills, technical expertise, a willingness to learn, and ability to develop additional key skills to support Envysion customers. Responsibilities include:

• Communicate with customers via phone, live chat, email or other digital channels
• Document, update and resolve break-fix issues within trouble tickets
• Handle escalations
• Strong written and verbal interpersonal skills
• Provide guidance to other agents
• Contribute to the Knowledge Centered Services (KCS) program
• Act as a Subject Matter Expert (SME) for our key product features
• Assist with training and mentorship programs
• Special projects such as developing new processes and procedures through feedback and insight

Basic Requirements

• High school diploma or College Degrees Associates, Bachelors in Engineering, IT, or Technology
• Call Center or Help desk Tier II experience
• IP camera systems and surveillance technology experience

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Travel Requirements
Relocation Provided
Position Type
Referral Payment PlanYes

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. We welcome and encourage diversity in our workforce. Motorola Solutions will provide reasonable accommodation to applicants with disabilities upon request. Motorola Solutions souscrit aux principes d’équité en matière d’emploi. Nous accueillons favorablement la diversité au sein de notre effectif. Sur demande, Motorola Solutions offrira des accommodements raisonnables aux candidats handicapés.