Technical Support Specialist

Do you consider yourself someone with excellent customer service skills? Do you possess the superhero ability to effectively explain, using your amazing communications skills, technology in non-technical terms?

Lightspeed Systems is looking to hire a Technical Support Specialist to join our Customer Service organization. You'll be responsible for troubleshooting and supporting end users on a variety of issues in our mission to keep kids safe in school.  

This is a great opportunity for someone with strong tech skills but minimal experience to get your foot in the door at a growing tech company. There is also growth opportunities into QA and other Engineering roles.
ABOUT THE JOB:

The following are the essential functions of the position. The list is not exhaustive and may be supplemented as necessary.

• Responsible for independently identifying, analyzing and resolving technical problems with Servers, workstations running Lightspeed Systems products to include Mobile Device Management and Classroom Management Software.
• Respond to requests for technical support, track, and monitors problems to ensure a timely resolution.
• Responsible for assistance with configuration and integration of Lightspeed products as well as identifying and documenting issues for escalation to Quality Assurance
• Supports, monitors, tests, and troubleshoots hardware/software problems pertaining to LAN/WAN.
• Maintains current knowledge of Lightspeed products, trends, and developments in IP, networking, and related technologies.
• Ability to manage own workload and train other support specialists as required.
• Performs other related duties as assigned.

ABOUT YOU:

• Workstation administration experience required.
• Minimum 1 year of Operating system installation and configuration, Windows and Mac OSX required.
• Advanced understanding of IP, Network planning, router configuration and management, and firewalls.
• Technical degree, working towards technical degree, or equivalent work experience preferred.
• Previous help desk experience.
• Ability to communicate effectively, both orally and in writing, with all levels of staff.
• Ability to explain technology in non-technical terms
• Ability to clearly document and record information.
• Excellent organizational and problem-solving skills.
• Excellent customer service skills.
• Ability to function effectively in a fast-paced, team environment.

      NICE TO HAVE 

• Knowledge of directory services to include, Active Directory, GSuite, Azure AD.
• Knowledge of cloud-based solutions
• Knowledge of mobile device platforms and mobile device management solutions
• Knowledge of mobile operating systems (iOS, Android, ChromeOS)

ABOUT US

For over 20 years, Lightspeed Systems® has been a leader in the ever-changing landscape of K-12 learning technology. Lightspeed Systems works with tens of thousands of schools to maximize the safety, mobility, and effectiveness of their students’ learning experience. Every device can be covered with the most effective web filter, student safety monitor, classroom management software, device management tool, and analytics program available. Learn more at www.lightspeedsystems.com.

For insight on what working at Lightspeed is like, check out this video.