Technical Support Specialist

Company Overview

At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.

As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.

At Motorola Solutions, we’re ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

Présentation de l'entreprise

Chez Motorola Solutions, nous croyons que tout commence par la sécurité. C'est la constante qui permet aux gens d'avancer en toute confiance. Elle peut remplir un vol ou vendre un stade. Elle peut permettre de s'occuper d'un patient ou d'obtenir son diplôme.

En tant que leader mondial de la sécurité publique et de la sécurité des entreprises, nous créons et connectons les technologies qui aident à assurer la sécurité des personnes là où elles vivent, apprennent, travaillent et se divertissent. Notre écosystème technologique intégré unifie les communications critiques, la sécurité vidéo et le contrôle d'accès, ainsi que les logiciels de centre de commande, permettant une collaboration plus puissante.

Chez Motorola Solutions, nous inaugurons une nouvelle ère en matière de sécurité publique. Apportez votre passion, votre potentiel et vos talents à une carrière qui compte.

Department Overview

Openpath is on a mission to disrupt the access control space. Founded in 2016 and launched in 2018, our unique touchless access control features and sleek, sophisticated hardware get employees into the office with just their smartphone, and our cloud-based software makes office management easier than ever.
We are hiring a Technical Support Specialist who has experience installing and servicing access control systems at customer locations or acting in the role of Technical Support Specialist for an access control vendor or installer. This is a customer-facing role, responding to inbound technical support phone calls, emails, tickets, and live chats, both from our partners who are installing and supporting the Openpath solution, and the end customers who are using our solution.
The ideal candidate will be familiar with legacy access control systems and their installation/support. Ideally, the candidate will have experience working in a similar role at an access control manufacturer, or a systems integrator installing access control solutions, or supporting the installation of access control
Job Description

This role will sit remote in Canada and is anticipated to have some weekend rotations. This role will have the following shifts available:

• 8:00am to 5:00pm ET
• 3:00pm to 12:00am ET

What you’ll do & more...

• Respond in a timely and professional manner to all inbound (phone, email, chat, web) support tickets

• Help ensure our installation partners can successfully install and service our systems at customer locations with over the phone/web support

• Manage tickets via our ticketing system

• Be intimately familiar with all technical aspects of the Openpath platform (hardware, cloud software, mobile applications, key cards, etc)

• Understand and be able to support basic wiring, peripheral door hardware, and integration (with video management systems, wireless locks, and other third-party software which integrate with Openpath)

What skills and experience do you bring?

• EXPERIENCE: 2-3 years of professional work experience supporting hardware and software over the phone and email.

• Basic understanding of Linux Commands to navigate system logs is a plus.

• Basic knowledge of TCP/IP, Routing & Switching a plus.

• Results-oriented, dependable, and accountable.

• Can operate in a fast-paced, entrepreneurial environment.

• Highly organized, can juggle multiple competing priorities and tasks.

• A strong communicator (verbal, written, and interpersonal) with excellent customer-facing manner and technique.

• Possess a can-do attitude, willing to roll up your sleeves and help outside your specific role as necessary.

• You take initiative, know what needs to be done and operate with a sense of urgency, focus, and discipline.

• Ability to work a flexible schedule and share on-call duties as needed.

#LI-DH

#LI-Remote

Basic Requirements

• 2-3 years of professional work experience supporting hardware and software over the phone and email.

Travel RequirementsNone
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanNo

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. We welcome and encourage diversity in our workforce. Motorola Solutions will provide reasonable accommodation to applicants with disabilities upon request. Motorola Solutions souscrit aux principes d’équité en matière d’emploi. Nous accueillons favorablement la diversité au sein de notre effectif. Sur demande, Motorola Solutions offrira des accommodements raisonnables aux candidats handicapés.