Technical Writer

Technical Writers create reusable content to help a variety of audiences easily learn to use InterSystems products. They present complex material to their target audiences. They participate fully in development teams.

The writer performs the following tasks:

• Takes long-term responsibility for a specific significant subject area. Attends development project meetings and conveys status to other content creators.
• Works on product documentation that describes new features and enhancements for each release. Updates and improves existing documentation on an ongoing basis.
• Researches technical material from diverse sources. Produces coherent well-structured documentation that defines use cases and describes how to solve problems associated with them.
• Collaborates with the online learning classroom training and certification groups to maximize reuse for multiple audiences. May participate in the development of other learning materials.
• Works with stakeholders and mentors to determine the appropriate schedule for documentation projects. Sets priorities triages incoming tasks and rebalances workloads effectively.
• Becomes generally knowledgeable about InterSystems products and develops secondary areas of expertise.
• Works to improve documentation quality process productivity and presentation. Raises documentation and cross-departmental issues and helps resolve them.

Essential Qualifications

• Demonstrated effectiveness in using a variety of computer systems and software
• Excellent writing ability
• Superior interpersonal communication skills
• Basic grasp of technical terminology and concepts
• Willingness and interest in developing autonomy and self-direction in the workplace
• Willingness to learn new concepts and about new technologies

Desirable Qualifications

Previous experience with any of the following areas is a plus:

• Technical writing or similar activities
• Database administration and management
• Cloud-based computing including microservices architecture Kubernetes and SaaS/PaaS
• Popular programming languages such as Python and Java
• AI or machine learning
• FHIR IHE or HL7
• API management
• SQL
• Object-oriented programming
• Security
• Large enterprise systems or high availability systems
• InterSystems products

Previous work experience of the following types is also a strong plus:

• As a developer
• Writing tutorials or programming examples
• Developing content for online learning
• As a technical editor or with reviews by a technical editor

Education and Training

Required: University degree or equivalent experience

We are an equal-opportunity employer and do not discriminate because of race color religion sex national origin ancestry marital status veteran status age disability sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.

What We Do

InterSystems builds the software that makes complex systems work—reliably securely and at scale. For more than 45 years we’ve been the information engine behind some of the world’s most mission-critical applications in healthcare government and business. Our data management integration and analytics technologies help organizations connect disparate systems turn data into insight and deliver better outcomes. From enabling interoperable healthcare and advancing clinical care to powering national infrastructure and large-scale enterprise systems our technology is used every day by millions of people in more than 80 countries. What sets InterSystems apart is not just what we build but how we build it. We focus on long-term innovation deep engineering excellence and solving hard problems that truly matter. Our teams work closely with customers to tackle real-world challenges—often behind the scenes but always at the heart of what keeps essential systems running. If you’re motivated by meaningful work technical depth and the opportunity to have a global impact you’ll find it here.

Why Work With Us

Because we are a profitable privately-held software company we place our clients first in everything we do. You’ll work on meaningful complex problems alongside deeply curious experts in a culture that values learning ownership and long-term growth—without the pressure of quarterly Wall Street demands.

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