Technician 2, Information Technology

This IT support role focuses on the complete lifecycle of computer infrastructure management. The position involves installing and configuring hardware, software, systems, networks, and peripherals, along with ongoing monitoring and maintenance of these systems. The core responsibility is providing responsive technical support to end-users through both remote phone assistance and on-site troubleshooting. This is a hands-on technical support position that requires proactive system management and reactive problem-solving to maintain smooth IT operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Installing and configuring computer hardware, software, systems, networks, printers and peripherals
• Monitoring and maintaining computer systems and networks
• Responding in a timely manner to service issues and requests
• Providing technical support for computing scope by phone or physical touch
• Repairing and replacing computer hardware as necessary

   

 REQUIRED:

• Candidate must possess at least a Diploma in Computer Science, Information Technology, Computer Technology, Computer/Telecommunication Engineering or equivalent 
• Shift work required.

 PREFERRED:

• Minimum 1-2 years working experience in the related field
• Preferably entry-level, specialized in IT/Computer Hardware or equivalent
• Experience in the manufacturing industry will be an added advantage

 SKILLS:

Good knowledge of IT, computer, hardware, and software troubleshooting.

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