Technician I - Store Projects

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technician I - Store Projects in United States.

This entry-level technical operations role supports IT service delivery and store technology initiatives within a fast-paced, customer-focused environment. You will be part of a collaborative technology team responsible for ensuring smooth execution of IT support tasks, change requests, and operational procedures that directly impact in-store and digital experiences. The role combines customer service, IT support fundamentals, and structured process execution within ITIL/ITSM frameworks. You will also contribute to ongoing store projects, helping implement improvements and maintain system reliability across operations. Working in a remote-first but highly connected team, you will engage in both routine support tasks and continuous learning opportunities. This position is ideal for someone eager to build a strong foundation in IT operations and service management while contributing to meaningful retail technology initiatives.

• Provide basic customer service and IT support by handling standard inquiries using predefined scripts and procedures.
• Log, track, and update incidents and requests in the ITSM system, ensuring accurate documentation and follow-up.
• Execute simple change requests within defined change control windows, following established approval processes.
• Apply standard operating procedures (SOPs) to resolve or escalate issues and alerts within required SLAs/SLOs.
• Participate in store-related technology projects, supporting team tasks and contributing ideas for improvement.
• Follow ITIL-based processes and learn how service management principles are applied in daily operations.
• Collaborate with team members to ensure smooth execution of technical tasks and continuous service delivery.
• Support continuous improvement efforts by identifying operational inefficiencies and suggesting enhancements.

Requirements:

• Associate degree, technical trade school education, or higher qualification in a relevant field.
• Minimum of 2 years of experience in IT support, customer service, or a related operational environment.
• Basic understanding or strong willingness to learn ITSM and ITIL frameworks.
• Familiarity with ticketing systems and service desk tools is highly beneficial.
• Strong communication skills with the ability to follow scripts, procedures, and escalation paths.
• Ability to execute structured tasks accurately while maintaining attention to detail.
• Problem-solving mindset with willingness to learn and grow in a technical environment.
• Ability to work independently in a remote setting while collaborating effectively with a team.
• Strong adaptability, organization, and commitment to continuous learning and improvement.

Benefits:

• Competitive compensation aligned with experience level.
• Access to health, dental, and vision insurance coverage.
• Employee development programs, training, and continuous learning opportunities.
• Exposure to ITIL/ITSM frameworks and enterprise-level IT operations.
• Remote-friendly work environment with team collaboration and virtual engagement activities.
• Opportunities for career growth within technology and operations functions.
• Supportive and inclusive team culture focused on innovation and teamwork.