Techno Functional Consultant

Role Purpose

The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution

Do

Bridging the gap between project and support teams through techno-functional expertise

For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment

Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines

Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch

Support the solutioning team from architectural design, coding, testing and implementation

Understand the functional design as well as technical design and architecture to be implemented on the ERP system

Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production

Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions

Write code as per the developmental standards to decide upon the implementation methodology

Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise

Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency

Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly

Support on-site manager with the necessary details wrt any change and off-site support

Skill upgradation and competency building

Clear wipro exams and internal certifications from time to time to upgrade the skills

Attend trainings, seminars to sharpen the knowledge in functional/ technical domain

Write papers, articles, case studies and publish them on the intranet

Performed end user training PS, and documented training materials.

Provide support for SAP EPPM module to business users.

Proficient in all cycles of test life cycle from test planning to defect tracking and managing defect lifecycle.

Extensive experience in coordinating testing effort, responsible for test deliverables, status reporting to management, issue escalations.

Developing and Maintaining Test Scripts, analyzing bugs and interacting with development team members in fixing the defects.

Validated reports accuracy of source to target mappings, calculations, signage, and report presentation.

Documented defects and troubleshoot them.

Collaborated with team for business process and data flow.

Provided test environment support.

Supported documentation of Internal Audit requirements.

Working knowledge of creating different kind of profiles such as, WBS elements, Network and their Activities, cost planning and budgeting.

Expertise in the SAP Project Systems module along with a working knowledge of the Financials and controlling, Material Management

Prepared test scripts and carried out UAT & Integration Testing.

Stakeholder Interaction

Stakeholder Type Stakeholder Identification Purpose of Interaction Internal Lead Consultant Reporting & updates Onsite Project Manager/ Project Teams To provide off-site support and inputs as per client requirements External Clients For solutioning and provide support

Display

Lists the competencies required to perform this role effectively:

• Functional Competencies/ Skill
  • Systems Thinking - Understanding of the Wipro system (interrelatedness, interdependencies and boundaries) and perform problem solving in a complex environment - Competent
  • Leveraging Technology - In-depth knowledge of and mastery over technology domain that commands expert authority respect- Master
  • Functional/Technical Knowledge - Specific to the functional and ERP system in depth knowledge of the function processes and system and ERP functionality-Master

Competency Levels Foundation Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance. Competent Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well. Expert Applies the competency in all situations and is serves as a guide to others as well. Master Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization.

• Behavioral Competencies
  • Formulation & Prioritization
  • Innovation
  • Managing Complexity
  • Client centricity
  • Execution Excellence
  • Passion for Results

Deliver

No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter

SAP PS - Project System