Telephonic Nurse Practitioner - Massachusetts & New York Licenses Required

• Flexibility and the ability to adapt are a must as you will cross cover multiple markets and teams
• Availability and Coverage expectations for this role
  
  • 24/7 coverage
  • Position requires a minimum commitment of 40 hours per week
  • Every other weekend coverage between 8-12 hour shifts covering both day and night shifts is required based on business needs
  • Expectations that your are working or have approved PTO for 26 weekends a year. Each FT/PT employee is eligible to have up to 6 weekend shifts a year for PTO
  • Unapproved time away/Unpaid Time Off will result in need to add additional weekend shift to your schedule based on need
• Holidays are required for all APCs on a rotation basis
• Holiday scheduling is completed at the beginning of the year for advanced planning. Holiday coverage is provided beginning at 5pm the end of the last business day to 8am of the resumption of business hours

• Available on provided telephonic platform both taking and placing calls to coordinate and manage care for members between care givers facilities hospitals primary care providers and the Optum field colleagues
  • Available to use video platform based on clinical need
  • Working hours should be performed in a secure location as patient privacy is required
• Utilize EMR proficiently to provide acute care to members during all shifts and holiday hours
• Care Delivery
  • Deliver cost-effective quality care to members
  • Manage both medical and behavioral chronic and acute conditions effectively and in collaboration with a physician or specialty provider
  • Perform comprehensive assessments and document findings in a concise/comprehensive manner that is compliant with documentation requirements and Center for Medicare and Medicaid Services (CMS) regulations
  • Responsible for ensuring encounter is documented appropriately to support the diagnosis at that visit
  • The APC is responsible for ensuring that all quality elements are addressed and documented
  • Utilizes evidenced based practice guidelines
  • Must attend and complete all mandatory educational and MyLearning training requirements
• Care Coordination
  • Coordinate care as members transition through different levels of care and care settings
  • Monitor the needs of members and families while facilitating any adjustments to the plan of care as situations and conditions change
  • Review orders and interventions for appropriateness and response to treatment to identify the most effective plan of care that aligns with the patients' needs and wishes
  • Address and be able to have advanced care plan conversations with members and families
  • Evaluate the plan of care for cost effectiveness while meeting the needs of members families and providers to decrease high costs poor outcomes and unnecessary hospitalizations
• Program Enhancement Expected Behaviors
  • This is a virtual patient facing role that requires excellent customer service to all parties including members/families facilities the entire interdisciplinary care team (PCPs/specialists) and Optum staff
  • Regular and effective communication with internal and external parties including physicians patients key decision-makers nursing facilities field staff and other provider groups
  • Ability to meet shift scheduling requirements and attendance expectations
  • Exhibit original thinking and creativity in the development of new and improved methods and approaches to concerns/issues
  • Function independently and responsibly with minimal need for supervision
  • Demonstrate initiative in achieving individual team and organizational goals and objectives
  • Participate in quality initiatives
  • Availability to check Optum email intermittently for required trainings communications and monthly scheduling

• Education:
  • NP: Graduate of an accredited Master of Science Nursing or Doctor of Nursing Practice program
• Active and unrestricted license in the state which you reside as well as State of New York and the State of Massachusetts and ability to obtain in other required locations.
• Ability to gain a collaborative practice agreement if applicable in your state
• APCs working in jurisdictions that authorize APCs to practice autonomously or without formal supervision must have obtained approval to practice autonomously or without formal supervision from their licensing board if applicable. New hires who are eligible and have not applied prior to hire date must apply to practice autonomously or without supervision within 1 month of hire. If not eligible to practice autonomously or without formal supervision at hire the APC must begin working towards meeting the requirement within 1 month of hire if applicable and apply for approval to practice autonomously or without formal supervision within 3 months of becoming eligible
• Active Nurse Practitioner certification through a national board:
• NP: Board certified through the American Academy of Nurse Practitioners or the American Nurses Credentialing Center with certification in one of the following:
  • Family Nurse Practitioner
  • Adult Nurse Practitioner
  • Gerontology Nurse Practitioner
  • Adult-Gerontology Acute Care Nurse Practitioner
• Current active DEA licensure/prescriptive authority or ability to obtain post-hire per state regulations (unless prohibited in state of practice)
• Ability to work scheduled shifts in accordance with scheduling policies
• Proficient computer skills including the ability to document medical information with written and electronic medical records

• 3+ years of clinical experience as an APC
• Active and unrestricted license in the additional states: Connecticut Rhode Island New Jersey
• Experience in meeting the medical needs of patients with complex behavioral social and/or functional needs
• Experience working in a nursing home or with seniors in an acute care facility
• Understanding of Geriatrics Chronic Illness and acute disease management
• Understanding of Advanced Illness and end of life discussions
• Ability to develop and maintain positive customer relationships
• Adaptability to change

What We Do

Optum part of the UnitedHealth Group family of businesses is a global organization that delivers care aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care pharmacy benefits data and resources they need to feel their best. Here you will find a culture guided by inclusion talented peers comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum we support your well-being with an understanding team extensive benefits and rewarding opportunities. By joining us you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.

Gallery