Tier 1 System Support Tech

Job Posting: Tier 1 System Support Tech - Client Services
Location: Ft. Lauderdale, FL
Company: Consolidated Credit Solutions, Inc.
Position: Tier 1 System Support Tech - Client Services
Type: Full-Time
Position Overview:
As a Tier 1 System Support Specialist, you will play a crucial role in ensuring the smooth operation of our CreditSoft CRM system. You will be responsible for onboarding and offboarding new hires, managing support calls, troubleshooting and resolving system issues, and generating reports and work queues. Your role is essential in maintaining the efficiency of our client services operations and supporting our team’s success.
Key Responsibilities:

• Onboarding and Offboarding: Manage the onboarding process for new hires, including system setup and training. Facilitate offboarding processes, ensuring the secure deactivation of accounts and access.
• Support Calls: Respond to and resolve support calls from internal users related to system issues, ensuring timely and effective solutions.
• System Troubleshooting: Diagnose and address issues with the CreditSoft CRM system. Collaborate with IT and development teams for complex problems requiring escalation.
• Reports and Work Queues: Create ad hoc reports upon request, evaluate data, and assist with workflow rules. Manage work queues to prioritize and track support requests and system tasks.
• Documentation: Maintain accurate documentation of system issues, solutions, and standard operating procedures.
• Continuous Improvement: Identify areas for improvement in system processes and provide recommendations for enhancements. Stay updated on system updates and best practices.

Qualifications:

• Experience: Previous experience in a support role, preferably in a client services or IT environment. Familiarity with CRM systems, Basic SQL and Visual Studio knowledge is a plus.
• Technical Skills: Basic understanding of CRM systems and troubleshooting techniques. Proficiency in Microsoft Office Suite and report generation tools.
• Communication: Strong verbal and written communication skills. Ability to explain technical issues to non-technical users in a clear and concise manner.
• Problem-Solving: Excellent problem-solving skills with a proactive approach to identifying and resolving issues.
• Attention to Detail: High attention to detail and accuracy in handling system data and generating reports.
• Team Player: Ability to work collaboratively with other team members and departments to achieve common goals.

Education:
A high school diploma or equivalent is required. An associate’s degree or relevant certifications in IT or support services is a plus.
How to Apply:
Interested candidates should submit your resume outlining relevant experience to [email protected].
Please include “Tier 1 System Support - Client Services Application” in the subject line.
Consolidated Credit Solutions, Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.