TikTok Shop - Seller Governance and Engagement Lead

Responsibilities

About Us
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About the Team
E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality.

Responsibilities
- Lead, cultivate and provide guidance to team members and design career development opportunities for them.
- Design sellers performance requirements and policies related to onboarding, seller performance, seller services and seller funds management by conducting benchmark research and understanding sellers' profilings.
- Drive programs to mitigate risks and launch enforcement strategies targeting problems related to high cancellation, late shipment, bad seller services, seller abuse and tiring of sellers to ensure good purchasing experiences while balancing frictions added to sellers.
- Establish processes and investigational framework to identify emerging seller abuses and respond to any regulatory inquires regarding sellers malicious behaviours.
- Support regional teams to drive key metric improvements in areas related to onboarding KYB/ KYC processes, policy education and IPR infringement mitigations.

Qualifications

- Professional experience in risk enforcement strategies/ policy making of Ecommerce or transactional platforms.
- At least 3 years of people management experience in managing multi-cultural/ multi-location teams with a size of 50 or more.
- Experience in using data and metrics to measure impact and determine improvements.
- Experience in presenting metrics and progress to senior leadership.
- Demonstrated past success working in a matrix environment and ability to influence key stakeholders.
- Experience in conceiving, coordinating, analysing and disseminating qualitative and quantitative research projects.
- Deep understanding of sellers ecosystem or merchandise compliance fields.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.