TikTok Shop - Senior Product Manager - Seller And Creator, Violation, Appeal, & Education Product

Responsibilities

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.

Our Governance and Experience team at TikTok E-commerce is a global team responsible for ensuring our marketplace is safe and trustworthy for users, sellers, and creators. We value user satisfaction and work on policies, rules, and systems to ensure quality.

As a Product Manager focusing on Seller and Creator Violation, Appeal, and Education products, you will collaborate with various internal teams to build safety product features and strategies. You will work on governance and ecosystem features, technical strategies to improve TikTok shopping, and methods to detect and address risky behaviors and actors in TikTok's E-commerce ecosystem.

Roles & Responsibilities:
- Lead the development and external articulation of strategies for e-commerce content and creator governance, balancing business growth with risk mitigation to ensure long-term business health and sustainability.
- Design educational interfaces and systems for creator credits and incentives, including rewards, penalties, and appeals, to enhance the vitality and health of the ecosystem.
- Develop a robust monitoring system for influencer activities and content creation, using data-driven quantitative analysis and qualitative observations to identify issues impacting business growth and consumer experiences.
- Address feedback from merchants, influencers, and users, refining and implementing rules and leading the design and implementation of abstract product business modules.
- Foster seamless internal communication, collaborating with business, strategy, and R&D teams to facilitate teamwork and collaboration across different product verticals.

Qualifications

Minimum Qualifications
- Bachelor's degree or higher, with experience in constructing B-end workbenches and strategizing account security products.
- Demonstrated ability to consolidate complex Product Requirement Documents across multiple cross-functional product domains and lead cross-functional engineering teams.
- High data sensitivity, with the ability to swiftly identify risks, diagnose root causes, propose solutions, and validate outcomes.
- Proven experience with international products, community/social products, UGC platforms, supply-demand platforms, and overseas study/work.
- Passionate about content and e-commerce businesses, and an avid user of these products.

Preferred Qualifications:
- Understanding of and passion for ecommerce and retail
- Knowledge of user generated content platforms and LIVE streaming is a plus
- Strong analytical capabilities and ability to interpret data into actionable insights
- Excellent communication skills and ability to communicate technical concepts to non-technical stakeholders and audience

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $156864 - $296020 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.