Trainer

Job Description:

• Performs training needs analysis (TNA) to identify/validate skill and/or knowledge gap.
• Designs and develops training programs that address identified performance gaps.
• Delivers training and refreshers. Creates assessments to measure learning (L1 and L2 evaluation).
• Performs post-training evaluation of courses conducted.
• Tweaks training content and materials as needed.

Job Characteristics:

• Proficient in the use of MS Office 360, especially MS PowerPoint and MS Excel
• Has at least 2 years working experience in Training (preferably Voice and Accent)
• Excellent verbal and written communication skills
• Excellent presentation and facilitation skills
• Is organized and has great attention to detail
• preferably has experience using authoring tools such as Captivate, Articulate Storyline, etc.
• Good eye for design preferred

Job KPIs:

• 100% completion content creation/revision of at least 2 courses/modules per month (turnaround time of =< 2 weeks per module/course)
• =>90% eLearning score post course evaluation
• =>90% OSAT score post course evaluation
• =>80% NPS score post course evaluation
• =>90% Facilitator score post course evaluation
• 100% completion of LMS administrative tasks (i.e. onboarding/offboarding employees on training platforms, uploading of training modules or courses, LMS layout design)

• A home office set up that meets the following:
• A working computer (minimum 8gb RAM), i5, Windows10, MacOS BigSur 11
• Stable internet connection (at least 5mbps download and upload)
• HD webcam/camera
• A quality headset with noise cancellation feature for meetings
• A mobile phone that has the capacity to install the Microsoft Authentication app
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview).
• Able to work full time 40 hours a week - 8AM to 5PM Pacific Standard Time (PST) from Monday to Friday
• Able to pass our online behavior and cognitive assessments.
• Able to provide NBI Clearance (eventually)

Pay rates start at $5.00/hour and vary by experience and location.

How to Apply:

Step 1. Please find a good 10-minute quiet time for this aptitude test:

https://www.ondemandassessment.com/link/index/JB-B62LGPUNG?u=1108517 

Step 3. Click on this link to start your pre-recorded video interview:

https://app.hireflix.com/public-application/61b1380ceee9be4a57e00256