Travel Specialist – Individual Products

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Travel Specialist – Individual Products based in Canada.

This role offers the opportunity to build meaningful customer relationships while helping individuals find the right travel protection solutions.
You will act as a trusted advisor, educating customers on available products and creating personalized recommendations based on their needs.
The position combines sales expertise, customer service excellence, and consultative communication in a supportive remote environment.
You will manage customer interactions across phone and online channels while contributing to business growth and retention goals.
This opportunity is ideal for a motivated professional who enjoys problem-solving, exceeding targets, and delivering exceptional experiences.
With strong training, career development opportunities, and performance recognition, this role provides a pathway for long-term growth.

The Travel Specialist will support customers by providing expert guidance, promoting travel protection solutions, and delivering a high-quality experience throughout every interaction. Responsibilities include:

• Selling and promoting a range of travel insurance products to meet customer needs.
• Managing inbound and outbound customer calls while maintaining consistent follow-up with prospective clients.
• Building strong relationships with customers by understanding their goals, concerns, and individual requirements.
• Providing clear product education and recommending appropriate solutions based on customer needs.
• Delivering an exceptional customer experience through professional, responsive, and value-focused communication.
• Achieving and exceeding quarterly sales targets and performance objectives.
• Handling customer questions, concerns, and objections with confidence and effective problem-solving.
• Maintaining accurate records and following established processes to support customer and business outcomes.

Requirements:

The ideal candidate is a customer-focused sales professional who enjoys building trust, achieving results, and working in a fast-paced environment. Required qualifications and skills include:

• Experience in a sales-focused role, with travel industry experience considered an asset.
• Demonstrated success meeting sales goals, performance metrics, or customer service targets, ideally within a contact center environment.
• Strong communication skills with the ability to establish and maintain positive customer relationships.
• Excellent decision-making, problem-solving, and objection-handling abilities.
• Self-motivated, accountable, and comfortable working independently in a remote setting.
• Ability to adapt quickly, manage changing priorities, and remain professional under pressure.
• Strong customer service mindset with attention to detail and a commitment to delivering quality experiences.
• Ability to successfully complete a criminal background check.
• Willingness to obtain an Accident & Sickness and Life License by successfully completing the Life License Qualification Program (LLQP) and required examinations.

Benefits:

• Fully remote work opportunity with a consistent Monday–Friday schedule.
• Competitive salary with performance-based incentives tied to sales achievements.
• Paid training and support to obtain required professional licensing.
• Opportunities for career growth and advancement.
• Recognition programs rewarding high-performing team members.
• Comprehensive health benefits and pension plan.
• Access to wellness resources and employee-focused programs.
• Supportive, inclusive, and collaborative work environment.
• Opportunity to develop expertise in customer engagement, insurance solutions, and consultative sales.